PM Assistant / Project & System Support Assistant

About the role

Support the Project Manager with day-to-day project and system-related tasks. This role focuses primarily on QA, User Guide documentation, system issue follow-up, and client communication. If you have an interest in websites, web systems, or software projects, and you are detail-oriented with strong communication skills, we'd love to have you join our team.

Key responsibilities

• Assist the Project Manager with QA / UAT testing for websites and systems
• Check system functions, pages, and user operation flows according to test requirements
• Record, organize, and follow up on system bugs / issues, and help coordinate communication between the PM and developers
• Assist in preparing and updating User Guides, SOPs, FAQs, and related project documents
• Support the PM in handling client-reported system issues and day-to-day enquiries
• Read and analyse client feedback, summarize key issues, and help assess the nature of each problem
• Communicate with clients directly, including preparing and responding to English emails and handling spoken enquiries in Cantonese and Mandarin as needed
• Follow up with the developer / technical team on issue resolution progress and keep the PM updated in a timely manner
• Help prepare test results, issue lists, meeting notes, and other project documents
• Assist the PM with other project and system-related tasks as needed

About you

• Good English reading and writing skills, with the ability to independently read and compose English emails
• Good spoken Cantonese and Mandarin, as the role is client-facing and involves direct client communication
• Strong communication and interpersonal skills
• Detail-oriented, responsible, and able to follow up on multiple tasks in an organized manner
• Basic understanding of websites, web systems, software, or IT projects
• Experience in QA / UAT / system testing is an advantage
• Experience in writing User Guides / SOPs / documentation is an advantage
• Experience as a Project Assistant, PM Assistant, Product Assistant, QA Assistant, or in IT Support is an advantage
• Familiarity with basic tools such as Microsoft Office
• Able to work independently while coordinating with the PM, developers, and clients