PM Front Desk Agent

Job Overview

Join our dynamic hospitality team as a PM Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests. In this vital role, you will be the first point of contact, delivering exceptional customer service while managing guest check-ins, check-outs, and inquiries with professionalism and warmth. Your multitasking skills and attention to detail will ensure smooth operations during evening hours, fostering a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your hospitality management skills in a fast-paced, guest-focused setting.

Responsibilities

• Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in experience
• Manage guest reservations using property management systems (PMS) such as OPERA or similar platforms
• Handle guest inquiries via multi-line phone systems with courteous phone etiquette, providing accurate information and assistance
• Coordinate with housekeeping and maintenance teams to address guest requests and resolve issues promptly
• Conduct night audit procedures to reconcile daily transactions, ensuring accuracy in financial records
• Enforce hotel emergency procedures and safety protocols to guarantee guest and staff safety at all times
• Maintain detailed logs of guest interactions, incidents, and operational activities for accountability and reporting purposes

Requirements

• Proven experience in hospitality management or front desk operations within a hotel environment
• Strong customer service skills with the ability to problem-solve effectively and handle challenging situations gracefully
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations
• Familiarity with hospitality reservation systems such as OPERA or similar property management systems (PMS)
• Knowledge of hotel emergency procedures, guest relations, and night audit processes
• Excellent communication skills, both verbal and written, with an emphasis on professional phone etiquette
• Ability to work independently during evening shifts while managing multiple tasks efficiently
• Previous hotel experience is preferred but not required; a passion for hospitality is essential

Embark on a rewarding journey in hospitality where your dedication transforms ordinary stays into extraordinary experiences. We are committed to supporting your growth and success in this vibrant role!

Pay: From $17.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person