PM Front Desk Agent

Job Overview:

BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.

ESSENTIAL FUNCTIONS:

• Handle guest registration and room assignments, accommodating special requests whenever possible.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
• Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Cancel room reservations according to procedure.
• Treat customers in a professional and courteous manner according to procedures.

Non- Essential Functions:

• Inventory guest room keys according to policy and request re-keying as necessary.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• All other duties as assigned by FOM, AGM, GM or District Manager

Education and experience:

• High School education or equivalent experience. Experience:
• Experience required by position is from three months to one full year of employment in a related position with this Company or other organizations.
• Requires a working knowledge of the Front Desk responsibilities and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Physical demands:

• able to stand for up to 8 hours at a time
• able to lift up to 25 pounds
• able to multi-task

Work Location: In person