PM Security Officer

JOB DESCRIPTION: The Security Officer is responsible for the safety and well-being of guests, employees, and hotel property. Responsible for maintaining a safe and secure work environment by following standards and procedures. The Security shall strive to provide exceptional service to both internal and external guests at all times.

THE ESSENTIAL JOB FUNCTIONS OF THIS JOB ARE:

• Provide an outstanding customer experience to internal and external customers.
• Respond to medical emergencies on hotel property, providing an appropriate level of first aid care within scope of medical training.
• Patrol all buildings and grounds of hotel property, day or night supervised or unsupervised.
• Enforce company policies, report potential building fire and safety code violations to the OSHA safety department as appropriate for follow-up and reinforcement of training and compliance standards.
• Document in a written report any security related incidents, or medical responses occurring at or related to the hotel property.
• Respond to emergencies and alarms on hotel property, providing security assistance and crowd control in accordance with department policies, coordinating response of police, fire and emergency medical services as needed.
• Perform dispatch functions for aquarium, to include monitoring and dispatching radio calls, monitoring surveillance cameras and access control doors and gates.
• Respond to any incident involving guests, visitors, and/or employees.
• Assist in maintaining daily security logs, key and radio control forms, vehicle logs and the lost and found program as directed by Security Supervisors.
• Assist other departments with operational and special needs as directed by Security Supervisors.
• Maintain confidentiality in all aspects of the security function and reporting duties.
• Conduct opening and closing of hotel employee and public areas for normal business hours and special events.
• Provide cash escorts and maintain crowd control when required.
• Respond to calls for lost or found children and provide safety and security for those individuals until reunited with adult chaperons or parents.
• Conduct personal bag inspections for employees and/or guests entering the hotel property as scheduled or directed.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. Job responsibilities can change according to the operational needs of the business.

The Ideal Candidate will:

• Carry a friendly, energetic, personable demeanor and have a passion for great customer service, with a customer-first mentality.
• Have strong inter-personal skills and enjoy working in a team-environment and building great relationships with their coworkers.
• Must approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Must be effective at authentic listening skills to, understanding, and clarifying concerns raised by guests.
• Must be able to work a flexible schedule that may include nights, weekends and holidays based upon company needs.

ADDITIONAL RESPONSIBILITES:

Knowledge of the entire hotel safety procedures to ensure the safety and security of our guests and employees.

EDUCATIONAL / CERTIFICATION / LICENSE REQUIREMENTS:
High School Diploma or equivalent – Required
Current CPR/First-Aid Card Required within 6-months of employment

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Proficiency in using various computer software programs and general office equipment
• Detail oriented and comfortable working in a fast-paced environment

PREVIOUS EXPERIENCED REQUIRED:
Minimum 6-months customer service experience required; hospitality experience preferred.