PMO Specialist – E-Commerce Operations

PMO Specialist – E-Commerce Operations

Department: Brand Growth Center
Reports To: Senior Business Manager / Brand Growth Center Leadership
Employment Type: Full-Time
Function: PMO / Project Management / E-Commerce Operations / Business Excellence

Job Summary

We are looking for a PMO Specialist – E-Commerce Operations to support and drive the successful execution of strategic projects and operational initiatives within the Brand Growth Center.

The role is responsible for project planning, coordination, monitoring, reporting, process improvement, and implementation across cross-functional teams. The PMO Specialist will help translate business requirements and management direction into clear project plans, timelines, deliverables, and action items.

The role will also support e-commerce and digital operations, business expansion initiatives, process implementation, and change management to ensure projects are delivered on time, within approved resources, and with measurable results.

Key Responsibilities

Project & PMO Management

• Coordinate assigned projects from planning through implementation, assessment, and closure.
• Develop and maintain project plans, timelines, milestones, deliverables, owners, and success measures.
• Monitor project progress and follow up on action items, dependencies, risks, and issues.
• Prepare regular project status reports and management updates.
• Maintain project documentation, trackers, RAID logs, decision logs, and other PMO reports.
• Coordinate cross-functional teams to ensure timely completion of project deliverables.

E-Commerce Operations

• Support projects and initiatives related to e-commerce, marketplace, digital commerce, and platform operations.
• Coordinate implementation of new business requirements, platform initiatives, and operational improvements.
• Monitor project milestones and identify gaps affecting business or operational targets.
• Work with relevant teams to ensure proper execution and handover of implemented initiatives.

Process Improvement

• Create, review, document, and support implementation of SOPs, workflows, process maps, RACI, policies, and governance standards.
• Identify process gaps, bottlenecks, duplicated work, and unclear ownership.
• Support continuous improvement initiatives and ensure approved processes are properly implemented and cascaded.

Change Management

• Support change-impact assessments and implementation plans.
• Coordinate communication and cascading of process, system, workflow, or operating model changes.
• Monitor adoption and identify execution or knowledge gaps.
• Coordinate corrective actions and retraining when required.

Project Controls & Reporting

• Monitor project scope, schedule, manpower, resources, dependencies, risks, issues, and milestones.
• Identify deviations from approved project plans and recommend appropriate corrective actions.
• Provide timely and concise reports to management.

Agency Graduation Program

• Support the monitoring and tracking of Agency Graduation Program (AGP) readiness and progress.
• Identify gaps and translate them into actionable projects and initiatives.
• Coordinate with relevant teams to track completion of requirements and milestones.
• Maintain supporting documentation and provide regular management updates.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Operations Management, Industrial Engineering, Management Engineering, Business Management, or a related field.
• 2–3 years of relevant experience in PMO, Project Management, E-Commerce Operations, Digital Operations, Business Transformation, Process Improvement, or Change Management.
• Experience in e-commerce, marketplace operations, TikTok Shop, TSP, agency operations, or digital commerce is an advantage.
• Strong project coordination, organization, and follow-up skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Detail-oriented and highly organized.
• Able to manage multiple projects, deadlines, and priorities.
• Proficient in Microsoft Office or Google Workspace; experience with project management tools is an advantage.

Ideal Candidate

The ideal candidate is organized, proactive, analytical, and results-oriented, with strong project coordination skills and an interest in e-commerce and digital operations.

You should be comfortable working with multiple teams, tracking project details, following up on deliverables, identifying gaps, and turning business requirements into clear and actionable plans.