PMS Technician

Technical Support Representative – Preventive Maintenance Services (PMS)
Responsibilities include monitoring PMS schedules, assisting clients with inquiries, maintaining service documentation, and supporting service renewals. The representative coordinates with technicians to ensure timely and high-quality service delivery, while also tracking performance, conducting satisfaction surveys, and contributing to client retention and marketing efforts.

Key Focus Areas:

• Client Support & Retention: Handle client concerns, provide technical assistance, send service advisories, and negotiate renewals.
• Scheduling & Documentation: Monitor service timelines, update client service records (Baby Book), and maintain PMS reports.
• Technician Coordination: Oversee daily technician activities, assign work based on schedules, and gather service feedback.
• Reporting & Collaboration: Prepare performance reports, conduct client satisfaction surveys, and support sales and marketing with technical insights.

Pay: Php755.00 - Php12,080.00 per day

Benefits:

• Company Christmas gift
• Company events
• Promotion to permanent employee

Work Location: In person