PO Lifecycle Operations (POLO) Associate

About the role

The P2P/POLO Associate will manage the purchase order process and tasks associated with the PO lifecycle, on behalf of and in partnership with key sector stakeholders. The ideal candidate will be responsible for coordinating PO lifecycle activities including purchase requisition creation, routing and approval; invoicing and payments support, ensuring that PRs/POs are processed efficiently and accurately. This role requires a high degree of customer care, maintaining effective communication with internal stakeholders and suppliers.

Key responsibilities

• Conduct day-to-day operations of P2P/POLO responsibilities including end-to-end PO lifecycle management, Accounts Payable, procurement operations and cross-functional capabilities involvement, ensuring service delivery based upon agreed SLAs while ensuring policy and legal compliance
• Prioritize stakeholder management and customer service by engaging directly with stakeholders on a routine basis with a focus on high quality service delivery
• Ensure transparency on all elements of PR/PO lifecycle management, confirm PR/PO details, conduct all PO lifecycle tasks, and resolve any discrepancies
• Provide guidance and direction to internal stakeholders on contract creation and any required activities to be completed prior or during PO lifecycle management
• Support testing and implementation of automation and AI initiatives within assigned area of responsibility
• Resolve issues related to purchase orders, such as discrepancies in pricing or services and materials delays
• Ensure compliance with company policies, regulatory requirements, and best practices in procurement

About you

• Bachelor's Degree in Business Administration, Finance, Supply Chain Management, or a related field
• 2-3 years previous business process or business operations experience
• Strong attention to detail, organizational and time management skills
• Good communication and interpersonal skills to effectively collaborate with suppliers and internal customers
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment while ensuring high-quality results
• Fluency in English (written and oral)
• Prior experience in purchasing systems (i.e. Ariba or equivalent) is a plus
• Good understanding of Accounts Payable, Payments or Sourcing and Contracting processes and Source-to-settle operations is preferred
• Proficiency in one other language for the respective region supported may be preferred