POD Lead

Roles and Responsibility

• Develop and implement effective strategies to enhance customer satisfaction and experience.
• Lead and manage high-performing teams, providing guidance and support to ensure success.
• Analyze performance metrics and identify areas for improvement.
• Collaborate with cross-functional teams to drive business growth and expansion.
• Foster a culture of continuous learning and development within the team.
• Ensure compliance with company policies and procedures.

Job Requirements

• Proven experience in leading teams in a BPO/Call Centre environment.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
• Strong problem-solving and leadership skills.
• Experience with process improvements and cost reduction initiatives.