POD MANAGER – CLIENT GROWTH

🚨 WE’RE HIRING | POD MANAGER – CLIENT GROWTH

📍 Location: Banjara Hills, Hyderabad

🏢 Work Mode: Work From Office

💼 Experience: 4–7 Years

💰 CTC: Up to ₹10 LPA

🏷️ Industry: Digital Marketing Agency

👤 Reporting To: Founder / CEO

About The Role Digital Mojo is looking for a highly ownership-driven Pod Manager to lead a pod of clients end-to-end.

This is not a traditional Account Manager role . The Pod Manager will act as the business head of the pod, owning client relationships, pod P&L, growth strategy, team leadership, retention and escalations .

If something goes wrong in the pod, you own it. If something goes right, you drove it.

🔑 Key Responsibilities

• Own the revenue, profitability and commercial health of the pod
• Manage billing, scope utilization, team bandwidth and margins
• Identify and drive upsell & cross-sell opportunities
• Develop quarterly growth strategies for key clients
• Act as the strategic voice for clients and proactively identify growth opportunities
• Handle client escalations, conflicts and difficult commercial conversations
• Resolve delivery, quality and team issues independently before escalating to the CEO
• Lead Account Managers, Social Media Managers, Performance Marketers and SEO Specialists
• Ensure timely, high-quality delivery across accounts
• Review campaign performance and drive optimization
• Understand and work with metrics such as CPL, ROAS, CTR, lead quality and funnel performance
• Own client retention, renewals, scope expansions and pricing conversations
• Track client satisfaction and identify at-risk accounts early

🎯 What We’re Looking For

✅ 4–7 years of experience in a digital marketing agency ✅ Experience managing multiple client accounts and cross-functional teams

✅ Strong understanding of agency P&L, billing, scope management and margins ✅ Strong knowledge of performance marketing, social media, SEO and content marketing

✅ Experience handling client escalations independently

✅ Experience building and presenting client growth strategies

✅ Strong commercial and strategic thinking

✅ Excellent English communication skills

✅ Comfortable handling senior client-facing discussions

✅ Proven team leadership and people-management experience

✅ Ability to take ownership and solve problems without constant escalation

⭐ Ideal Candidate

We’re Looking For Someone Who

• Has managed a revenue-bearing portfolio of clients, not just a team
• Has handled commercial discussions around scope, pricing and renewals
• Thinks beyond campaign delivery and focuses on client business growth
• Can independently resolve difficult client situations
• Can confidently lead both internal teams and senior client strategy discussions

📊 Key Performance Indicators

• Pod Revenue vs Target
• Pod Gross Margin & Profitability
• Client Retention Rate
• Upsell & Cross-sell Revenue
• Client Satisfaction
• On-Time Delivery
• Team Utilization & Bandwidth Efficiency
• Strategic Growth Plans Delivered

📈 Career Path: Senior Pod Manager → Group Account Manager → Delivery Head → Business Head

📍 Location: Banjara Hills, Hyderabad

🏢 Work From Office Skills: pod,digital marketing,digital