POD MANAGER - CLIENT GROWTH

WE RE HIRING | POD MANAGER - CLIENT GROWTH

Location: Banjara Hills, Hyderabad
Work Mode: Work From Office
Experience: 4-7 Years
CTC: Up to 10 LPA
Industry: Digital Marketing Agency
Reporting To: Founder / CEO

About the Role

Digital Mojo is looking for a highly ownership-driven Pod Manager to lead a pod of clients end-to-end.

This is not a traditional Account Manager role . The Pod Manager will act as the business head of the pod, owning client relationships, pod PL, growth strategy, team leadership, retention and escalations .

If something goes wrong in the pod, you own it. If something goes right, you drove it.

Key Responsibilities

• Own the revenue, profitability and commercial health of the pod
• Manage billing, scope utilization, team bandwidth and margins
• Identify and drive upsell cross-sell opportunities
• Develop quarterly growth strategies for key clients
• Act as the strategic voice for clients and proactively identify growth opportunities
• Handle client escalations, conflicts and difficult commercial conversations
• Resolve delivery, quality and team issues independently before escalating to the CEO
• Lead Account Managers, Social Media Managers, Performance Marketers and SEO Specialists
• Ensure timely, high-quality delivery across accounts
• Review campaign performance and drive optimization
• Understand and work with metrics such as CPL, ROAS, CTR, lead quality and funnel performance
• Own client retention, renewals, scope expansions and pricing conversations
• Track client satisfaction and identify at-risk accounts early

What We re Looking For

4-7 years of experience in a digital marketing agency
Experience managing multiple client accounts and cross-functional teams
Strong understanding of agency PL, billing, scope management and margins
Strong knowledge of performance marketing, social media, SEO and content marketing
Experience handling client escalations independently
Experience building and presenting client growth strategies
Strong commercial and strategic thinking
Excellent English communication skills
Comfortable handling senior client-facing discussions
Proven team leadership and people-management experience
Ability to take ownership and solve problems without constant escalation

Ideal Candidate

We re looking for someone who:

• Has managed a revenue-bearing portfolio of clients , not just a team
• Has handled commercial discussions around scope, pricing and renewals
• Thinks beyond campaign delivery and focuses on client business growth
• Can independently resolve difficult client situations
• Can confidently lead both internal teams and senior client strategy discussions

Key Performance Indicators

• Pod Revenue vs Target
• Pod Gross Margin Profitability
• Client Retention Rate
• Upsell Cross-sell Revenue
• Client Satisfaction
• On-Time Delivery
• Team Utilization Bandwidth Efficiency
• Strategic Growth Plans Delivered

Career Path: Senior Pod Manager Group Account Manager Delivery Head Business Head

Location: Banjara Hills, Hyderabad
Work From Office

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.