POD Team Lead

Key Responsibilities

Team Leadership

• Lead, mentor, and motivate a team of mapping associates and pod leads to achieve operational goals.
• Allocate tasks effectively, ensuring timely completion of projects while maintaining quality standards.
• Conduct regular team meetings to discuss progress, address challenges, and align on priorities.

Performance Monitoring & Reporting

• Monitor day-to-day operations to ensure adherence to SLAs, quality metrics, and client guidelines.
• Track team performance using KPIs and provide actionable feedback to team members.
• Prepare and share regular reports on team progress, quality metrics, and operational challenges.

Process Improvement

• Identify inefficiencies in workflows and recommend improvements to enhance productivity.
• Collaborate with the Process Excellence and Quality teams to implement best practices in mapping operations.
• Foster a learning environment that encourages continuous improvement and upskilling.

Stakeholder Collaboration

• Provide regular updates to Team Manager on team performance and process improvements.