Policy Admin Executive

About the role

We are looking for a Policy Admin Executive to support the day-to-day administration and servicing of employee benefits accounts. The role involves managing employee movements, renewals, policy administration, medical underwriting matters, billing and account-related enquiries, while working closely with insurers, clients and internal teams to ensure accurate and timely processing. The role will also support system testing, process improvements and other operational activities related to census management.

Job Responsibilities

• Upload employee movements (additions, changes, and terminations) into the portal and notify insurers within the established turnaround time.
• Prepare renewal data for submission to insurers and clients in accordance with defined processes and timelines.
• Review daily exception reports generated from employee data uploads and follow up on any discrepancies.
• Manage assigned accounts, ensuring all account-related matters are handled accurately and in a timely manner.
• Handle appeals and escalations from clients (HR/employees) relating to medical underwriting matters.
• Liaise with underwriters on underwriting requirements and update insurers’ decisions in the portal.
• Liaise with the Contact Centre on policy administration-related matters.
• Prepare the required documents for mail merge.
• Seek guidance from the manager in a timely manner on unresolved or complex issues.
• Remain flexible and maintain a positive attitude towards changing business needs and priorities.
• Adhere to PDPA and compliance requirements, and promptly escalate any violations or concerns to the manager.
• Participate in User Acceptance Testing (UAT) during renewals, new system feature releases, and new client implementations.
• Manage day-to-day operational and administrative tasks related to billing.
• Handle bill adjustment requests and verify invoice details against supporting documents.
• Verify billing data for accuracy in the accounting system and generate Debit Notes when required.
• Perform any other duties and responsibilities relating to census management as assigned by the manager.

Requirements

• Diploma holder with a minimum of 2–3 years of working experience in the insurance industry.
• Exercises good judgement and discretion, with a strong customer and quality focus.
• Proficient in Microsoft Excel (preferred).
• Strong attention to detail, with excellent written and verbal communication skills.
• Takes ownership and accountability for assigned tasks, with the ability to prioritize work effectively and see tasks through to completion.
• More experienced insurance billing specialists are expected to work with minimal direction and supervision.