Policy Administrator

Sompo Insurance (Hong Kong) Ltd. (SHK), is part of Sompo International Holdings. Collectively, the companies are under the global extension of the Sompo Holdings Group (Sompo Group) headquartered in Tokyo, Japan. With more than 70 years of trusted presence in Asia, our business spreads across 13 markets with over 4,500 employees in the region.

As a leading non-life insurance company globally, we have forged strategic partnerships to access a wider network of resources and distribution to provide the best solutions for our customers, while keeping up with the evolving trends of digitalization and innovation. The Sompo Group strives to contribute to the security, health and wellbeing of our stakeholders, customers, and society by providing more than just insurance.

The Group operates its business in 28 countries and regions worldwide, including the Americas, Europe, Asia, Oceania, Middle East, and Africa.

We are seeking a detail-oriented Policy Administrator to support the accurate administration of commercial lines general insurance policies. This role involves processing new business, renewals, endorsements, and cancellations, maintaining policy documentation, and ensuring compliance with underwriting guidelines and regulatory requirements, while working closely with the underwriting team to deliver timely and accurate policy issuance.

You will be expected to:

• Process policy issuance, renewals, endorsements, amendments, cancellations, and other policy transactions for commercial lines business in compliance with established standards.

• Perform data validation and quality checks to ensure accuracy, completeness, and integrity of policy information

• Provide support to internal stakeholders to facilitate smooth policy administration and timely resolution of issues

• Ensure all policy documents and endorsements are issued and completed by month-end

• Monitor outstanding policy requirements and follow up on pending documentation to ensure timely completion

• Prepare reports and assist with policy administration tracking and operational activities as required

• Identify and recommend improvements to operational processes to enhance efficiency and maintain high standards of policy issuance

The right fit person will have/be:

• At least 3 years of relevant experience in commercial lines general insurance policy servicing or operations

• Strong knowledge of general insurance products, regulatory requirements, and policy servicing processes

• Proficient in MS Office applications; experience with policy administration systems is an advantage

• Excellent attention to detail, problem-solving skills, and ability to work under pressure

• Good communication skills in English and Cantonese

• Candidates with more relevant experience will be considered for the Senior Policy Administrator position

We offer hybrid work and competitive remuneration package commensurate with qualification and experience. Please send full resume with details of current and expected salary to HR Department by clicking "Quick Apply".

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our 'Privacy Policy Statement' for recruitment purpose only. A copy of the statement is available on our website (https://www.sompo.com.hk). Applicants not hearing from us within 6 months may consider their applications unsuccessful.