Policy and Customer Services Representative

Policy and Customer Service Representative

OVERVIEW

The Policy Service Representative will provide exemplary customer service in a fast paced, high call volume environment. The representative will display effective time management and sound decision-making abilities. The representative will deliver meticulous underwriting with attention to detail.

JOB DUTIES AND RESPONSIBILITIES

· Customer Service Functions

• Maintain a positive, empathetic and professional attitude towards customers at all times
• Respond promptly to customer inquiries
• Communicate with customers through various channels
• Keep records of customer interactions, transactions and comments
• Policy Service/Underwriting Functions
• Use sound decision making abilities to process all types of policy transactions
• Review suspense items and uploaded documents and determine acceptability
• Apply payments, process refunds, handle NSF payments
• Provide letters of experience on policies as needed
• Review and handle department voicemail, emails, mail, faxes and texts
• Other duties as assigned

JOB REQUIREMENTS AND SKILLS

• General Lines P&C Agent License Required
• Auto insurance knowledge preferred
• Proficient with MS Office
• Demonstrates a high degree of judgment and discretion
• Demonstrates effective and diplomatic oral and written communication skills
• Positive attitude and Team player
• Fluent in English and Spanish

ALPINE RIO INSURANCE SERVICES, LLC

Alpine Rio Insurance Services stands out in the insurance landscape, particularly for its focus on leveraging technology within its operations. Specializing in nonstandard automobile insurance coverage, Alpine Rio Insurance Services operates as a subsidiary under the umbrella of Starwind and CRC Insurance Group, LLC.

CRC Insurance Group, a multifaceted entity encompassing retail, wholesale, and insurance underwriting divisions, boasts an extensive reach across the United States. With over 10,000 employees and an impressive annual premium production exceeding $50 billion, CRC Insurance Group is a significant player in the industry.

Alpine Rio Insurance Services commitment to technological innovation, combined with the support and resources provided by the parent company, makes it an appealing choice for professionals seeking advancement opportunities. Additionally, the promise of a robust benefits package and an engaging work environment further enhances Alpine Rio's attractiveness as an employer.

www.alpinerio.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience:

• Call center: 2 years (Required)

License/Certification:

• General Lines Property and Casualty Agent License (Required)

Ability to Commute:

• Flower Mound, TX 75022 (Preferred)

Ability to Relocate:

• Flower Mound, TX 75022: Relocate before starting work (Preferred)
• Work Location: In person