Policy Manager (Consumer Policy)

We are looking to recruit at Policy Manager level to support our policy development. This role sits within our Consumer Policy Unit and supports work in evolving and high-profile areas.

The role The Policy Manager role is a senior role which carries significant responsibilities. We are looking for policy experts who thrive on juggling demanding priorities and can manage policy development in areas outside of their expertise.

You will run the development, delivery and implementation of key policies likely to improve the legal services market in England and Wales. The work will be diverse, fast paced and often high profile. From considering how our regulation can promote access to justice for different people and businesses, to helping to develop and implement our policy positions, making sure our requirements strike the right balance between minimising regulatory burdens, while protecting consumers from harm.

You will need to have a clear understanding of the SRA's regulatory purpose and approach and of the range of available regulatory tools. You will use policy techniques, engagement, and proficient project management skills to manage policy development on complex issues which may be unfamiliar. As a key part of the role, you will be engaging with stakeholders both internally and externally, including at executive level. You will ensure that our policy work is evidence based and consideration of equality, diversity and inclusion are embedded in this.

What's in it for you

• Manage major policy projects from design to implementation
• Gain exposure to and work with high profile stakeholders
• Produce and present well-written reports, consultation papers, policy documents and board papers
• You will provide specialist advice, support and briefings on complex policy issues within the SRA and externally
• Enjoy an environment that values equality, diversity and inclusion
• Additional 3% of annual basic salary for you to choose the benefits that best suit your lifestyle and personal situation
• Pension - We will contribute 1½ - 2 times your contribution, up to 12.25%. So, if you contribute 7%, you will enjoy the maximum combined contribution of 19.25%
• 25 days annual leave, plus bank holidays and buy/sell/save holiday trading scheme
• £25 contribution to a monthly health and wellbeing portal. The portal provides access to more than 5,000 products, experiences and services. Some options available include gym membership, National Trust membership, music lessons, tennis lessons, massages, nutrition, life coaching, fertility support, financial support and much more
• Access to employee discount vouchers for savings on High Street brands, travel and supermarkets
• Life Assurance cover of 4 times basic salary.

What we are looking for

• A good understanding of consumer policy issues
• Experience of managing high profile policy projects, using robust project management techniques to develop and implement a range of approaches to policy problems.
• Understanding of the regulatory context and how this shapes approaches to regulation in the legal sector
• Ability to build and manage influential relationships with senior level internal and external stakeholders
• A proficient decision maker, with ability to produce practical and clear conclusions to complex issues.
• Ability to produce a range of documents to an exceptional standard, including board papers and consultations documents
• Ability to work at pace to stretching deadlines, juggling a number of demanding priorities
• Experience of policy development in a similar, or related environment.

Useful and additional information

• There is a full role profile attached to the bottom of this advert on our website
• We are recruiting for this role in our Birmingham, Cardiff, and London offices. You will be based in the office nearest to your location, with the expectation of working two days a week in the office and the remainder of the week from home
• You may be required to travel between our offices as well as to other sites for meetings with stakeholders or attendance at specific events
• First stage MS Teams interviews are scheduled to start week commencing 9 November. With second stage in-person interviews week commencing 23 November 2026
• To find out more about the recruitment and selection process and how to make the most of your application, please visit our jobs pages. To find out more about what it is like to work at SRA, view our videos
• If you have any questions that aren't in this advert or on our website, please contact us via

To apply

Please click 'apply' to complete the online application form and upload a CV and cover letter. The cover letter should address how you meet the requirements outlined in the, what we are looking for section of this advert and in the attached role profile.

Closing date for applications is Monday 2 November 2026 at 09:00.