Policy Services Operations Analyst- Bilingual

We are seeking a talented individual to join our Affinity team at Marsh. This role will be based in [location]. This is a hybrid role that has a requirement of working at least three days a week in the office.

Provides high-volume operational support for quoting, binding, and maintaining insurance policies across multiple account types. Ensures timely and accurate completion of back-office processing tasks, thorough documentation of work performed, and consistent tracking of requests to meet quality standards and turnaround expectations.

We will count on you to:

• Process account maintenance requests, including address and name changes
• Prepare quotes for new business, win-back, and renewal DSP accounts, meeting a 48-hour turnaround target
• Bind AL, GL, and WC policies within established 48-hour turnaround standards
• Review and dock new business applications and create a Velocity shell when required
• Review and dock win-back applications and set diary reminders for Account Managers to complete processing
• Record completed work, processing time, and volumes in tracker systems while maintaining accurate and detailed account notes
• Manage work efficiently across multiple operational queues while meeting quality and service expectations
• Additional duties as assigned

What you need to have:

• Experience providing high-volume operational or back-office support in an insurance, brokerage, or similar environment
• Ability to manage multiple queues and prioritize work to consistently meet 48-hour turnaround expectations
• Strong attention to detail and accuracy in documentation, tracking, and account note maintenance
• Working knowledge of policy servicing processes (quoting, binding, and account maintenance)

What makes you stand out:

• Experience binding AL, GL, and WC policies
• Familiarity with Velocity workflows, docking applications, and diary management practices
• Experience supporting DSP new business, renewal, and win-back processes

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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