Policy Servicing Analyst (System Support & Projects)

Job Summary Responsible for Policy Servicing operational support, business process analysis and other responsibilities / duties periodically assigned by supervisor to meet operational and/or other requirements for Digital Servicing, Automation and System Enhancement initiatives/projects.

Job Accountabilities - Key Accountabilities

• Participate in Digital Servicing, automation, system enhancement and process improvement projects. Role and Responsibilities including:
• Perform process review and opportunity identification.
• Liaise and coordinate with superior and IT or system support.
• Assist superior in participating project meeting.
• Assist superior in prepare system/business requirement and business process review.
• Prepare test script and perform User Acceptance Testing
• Prepare sign off document from stakeholder and implementation sign off document.
• Assist superior to monitor the result.
• Perform all activities achieved the reasonable quality, performance and within the agreed timeline given.
• Review and recommend measure to improve the existing process and system.
• Prepare business case and presentation slides for related initiatives and projects.
• Perform data analysis and presentation to support business decision.
• Establish and update guidelines, working instructions and standard operating procedures.
• Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded.

Job Qualifications Required:

• Bachelor Degree in Business Administration or equivalent

Preferred:

• 5 years’ experience in Insurance Industry