Policy Servicing Executive

About the role

RiDiK, a subsidiary of CLPS (Nasdaq: CLPS), is seeking a Policy Servicing Executive to join our growing team in the Singapore River Central Region. This is a contract position that plays a vital role in ensuring seamless policy administration and customer service delivery. As a Policy Servicing Executive, you will be at the forefront of our customer engagement strategy, handling policy-related enquiries, processing administrative requests, and maintaining strong client relationships. This position is instrumental in supporting our operational efficiency and contributing to our commitment to delivering exceptional service excellence within the consulting and strategy sector, specifically in policy management.

Key responsibilities

• Process and manage policy servicing requests, including renewals, amendments, endorsements, and cancellations
• Respond to customer enquiries regarding policy details, coverage, claims procedures, and premium payments in a timely and professional manner
• Maintain accurate and comprehensive policy administration records and documentation
• Coordinate with internal teams and external stakeholders to resolve policy-related issues and discrepancies
• Ensure compliance with regulatory requirements and company policies in all servicing activities
• Generate and send policy documents, statements, and correspondence to clients
• Follow up on outstanding policy matters and track resolution progress
• Contribute to process improvements and identify opportunities to enhance service quality
• Support the broader team in delivering exceptional customer service and maintaining client satisfaction

What we're looking for

• Proven experience in policy servicing, customer service, or similar administrative roles within the insurance or financial services sector
• Strong organisational and time management skills with the ability to manage multiple tasks and priorities simultaneously
• Excellent written and verbal communication skills in English; proficiency in additional languages is advantageous
• Proficiency with policy management systems and general office software applications
• Meticulous attention to detail and commitment to accuracy in documentation and record-keeping
• Ability to work independently whilst collaborating effectively with team members
• Customer-focused mindset with a commitment to delivering high-quality service
• Understanding of insurance policies, coverage types, and basic policy administration principles is preferred
• Familiarity with regulatory compliance requirements in the insurance industry is an advantage

What we offer

RiDiK values its employees and is committed to creating a supportive and engaging work environment. We offer competitive remuneration packages commensurate with experience and qualifications. As a contract role, you will benefit from flexible engagement terms. We provide opportunities for professional development and skills enhancement within a dynamic organisation. Our workplace culture emphasises collaboration, innovation, and excellence. We are committed to fostering an inclusive environment where all employees feel valued and supported in their career growth.

About us

RiDiK is a subsidiary of CLPS (listed on Nasdaq: CLPS), a leading provider of consulting and strategic services. We specialise in policy-related solutions and deliver innovative services to clients across various sectors. Our mission is to provide exceptional value through expert guidance, robust processes, and dedicated customer service. We are committed to maintaining the highest standards of professionalism and integrity in everything we do. Our team comprises talented professionals who are passionate about driving meaningful results and supporting our clients' success. We pride ourselves on our collaborative culture, commitment to excellence, and continuous pursuit of innovation.

Ready to make an impact?

If you meet the above criteria and are interested in joining our team, we encourage you to apply now. Please submit your resume and a cover letter outlining your relevant experience and interest in this role. We look forward to hearing from you.