Policy Servicing, Executive (Contract)

Job Function:

• The incumbent is responsible to support to the Company goals by meeting Turn Around Time for policy servicing requests

Job Responsibilities:

1. Attend and handle daily activities outlined under Policy Servicing in accordance with the agreed service level.
2. Ensure that all requests and enquiries are attended prudently and in accordance to all regulatory and corporate requirements.
3. To maintain SOP and Servicing Guideline with the objectives of improving standards and operational efficiency including updating and maintenance of SOP documentation arising from work process or other changes and to ensure the continued standard process.
4. Support the Manager to continuously review process, identify and resolve service gaps through constructive feedback and implement improvement where appropriate.
5. Undertake other work or duties and projects as and when required.
6. Measure, track and monitor individual performance closely.
7. Assist the Manager to carry out project or additional assignment.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 1 year(s) of working experience in the related field is required for this position and is open for fresh graduates
• Preferably Junior Executives specializing in Policy Servicing or equivalent.
• Location is within walking vicinity to public facilities such as (LRT, Monorail, Taxi, Bus, Bank, Food Court, Groceries and others).