Policy Technician

Who are we?

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 23,000 employees and spanning more than 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

Provide administrative and technical support to the CTIS team, with primary responsibility for the drafting, preparation, issuance and maintenance of insurance policies and related documentation with a secondary focus on maintaining insurer logs and internal broking systems. The role requires a strong attention to detail, ensuring policy documentation, insurer logs and internal broking systems information is accurate, compliant with insurer requirements and aligned with internal procedures and client expectations.

What you'll do

• Draft, prepare and maintain insurance policy documentation, endorsements, renewals and associated policy records.
• Review policy documentation to ensure accuracy, consistency and compliance with insurer requirements and internal standards.
• Produce policy schedules, certificates and supporting documentation within agreed service standards.
• Liaise with the team, insurers and clients to obtain information required for policy issuance and amendments.
• Ensure all policy documentation is accurately recorded and maintained within company systems.
• Maintaining insurer logs ensuring information is accurate and current
• Support the development and maintenance of policy templates and standard wording.
• Assist in interpreting and applying policy wordings under the guidance of senior team members.
• Identify and resolve discrepancies within policy documentation prior to issuance.
• Maintain a detailed understanding of policy structures, endorsements, coverage provisions and documentation requirements.

Who We're Looking For

• Previous experience drafting, processing or administering insurance policy documentation.
• Excellent written communication skills with the ability to produce accurate and professional policy documents.
• Exceptional attention to detail and document checking skills.
• Experience working within the insurance market, ideally handling policy issuance, renewals or technical documentation.
• Strong organisational and prioritisation skills.
• Proficient in Microsoft Word and Excel.
• Understanding of FCA requirements and insurance regulatory standards.
• Cert CII (or working towards) desirable.

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.