Ponce, PR - Patient Access Associate

Location: Ponce, PR

The Patient Access Associate is responsible for a broad range of tasks including but not limited to: supporting patient registration, call center, and customer service. This cross-functional role ensures efficient operations across all areas, streamlining the patient experience by managing documentation, answering phone calls , and handling necessary patient inquiries. The Patient Services Associate ensures that all patient interactions and processes are handled in an effective and flawless matter to provide optimum patient care within established organizational standards.

Responsibilities:

• Receive, review, and process patient and prescriber documentation, ensuring timely and accurate registration of all necessary information.
• Validate patient demographic data and prescriber details, reaching out to correct or complete missing information as needed.
• Answer inbound calls from patients, prescribers, and other stakeholders, addressing inquiries, troubleshooting issues, and resolving complaints.
• Provide timely follow-up for complex cases or unresolved issues, ensuring all customer concerns are addressed efficiently.
• Manage administrative tasks such as routing calls to appropriate departments, managing patient records, and maintaining communication with internal teams.
• Provide detailed reports on patient registration, medication delivery status, and customer service metrics to support performance goals.
• Comply with and participate in ongoing training sessions, meetings, and workshops to stay abreast on new procedures, systems, and policies.
• Perform other relevant duties as assigned to support the overall effectiveness of the Patient Registry, Delivery Coordination, and Call Center departments.

Required:

• High School Diploma required; Data entry experience preferred.
• Excellent skills in MS office softwares: excel, MS Mord, and outlook.