Job Summary:

Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous, and professional manner. Promote water safety among guests using the pool, maintains the Oasis, pool, whirlpool, pool deck, patio, and grounds of the pool area. Conducts necessary repairs and performs necessary cleaning in a manner that is responsive to guest satisfaction in a safe manner. Also responsible for routine custodial duties. Perform transactions and accept payment for sales.

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities:

• Properly greets and welcomes each guest, every time.
• Provide excellent service consistent with the standards set forth by Santa Ana Star Casino Hotel.
• Meets the demands of a fast-paced environment by using good judgment and the ability to multitask.
• Anticipate guests’ needs, respond promptly.
• Monitors and helps maintain cleanliness and organization of pool area.
• Resolve issues immediately and follow up to ensure guests’ satisfaction.
• Stocks towel areas with clean towels.
• Remove soiled towels continuously throughout shift.
• Responsible for keeping the pool areas clean.
• Maintains knowledge of hotels, casinos, and outlets.
• Assumes ownership of positively influencing the guest experience.
• Follows all company policies and procedures. (Both emergency and non-emergency.)
• Must maintain a professional and clean appearance.
• Maintains and develops a positive working relationship with fellow team members, management, and executive staff.
• Follows all cash handling and exchange procedures provided for accuracy and thoroughness.
• Retail sales of alcohol and food.
• Responsible for maintaining the cleanliness of workstation, stockroom, and merchandising displays.
• Assists with stocking products and completing inventory related duties.
• Provides excellent customer service to all individuals that frequent the store.
• Keeps a clean, sanitary, and organized workspace throughout each shift.
• `Performs other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.

• Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.

• High school diploma or GED.

• Retail experience preferred.

• Must be available to work various shifts including days, evenings, weekends, and Holidays.

• POS experience preferred.

• Must be able to obtain New Mexico liquor server license.

• Must be able to read, write, speak and understand English.

• All employees are required to proficiently use a smartphone for company applications, email, and text.

• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.

Essential Mental Functions:

• Proven ability to provide outstanding guest service.
• Maintains a strict level of confidentiality regarding company information.
• Must be able to work independently and exercise good judgment in handling a variety of situations.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Proven ability to handle conflict situations.
• Must be a Team Player.

Essential Physical Functions:

• While performing the duties of the position, the employee is frequently required to stand, walk, bend, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
• Must present self in a well-groomed, professional appearance.
• The employee must be able to lift to 25 pounds.
• Must be able to work at a fast pace.
• Must be able to handle stress effectively.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• POS
• Smartphones, computers, and other traditional office equipment as required.
• Housekeeping Equipment

Work Environment:

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential physical/mental functions. Employee duties are performed both outdoors and indoors in a climate-controlled non-smoking environment.