Porter

Job summary

AA91 is a leading hospitality business committed to providing exceptional hospitality and creating memorable experiences for our guests. We are currently seeking a friendly and customer-focused porter to join our dedicated team and contribute to the warm and welcoming atmosphere for which we are known.

Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - Rotating Schedule Applicant Location: Abuja, Nigeria

Job descriptions & requirements

Responsibilities:

• Greet guests warmly and provide a friendly and efficient atmosphere.
• Assist guests with luggage, provide information about hotel facilities, and offer recommendations for local attractions.
• Handle guest properties with absolute care through the check-in and check-out processes.
• Maintain up-to-date knowledge of room availability, rates, and promotions.
• addressing guest inquiries and concerns with professionalism and courtesy..
• Handle guest concerns and complaints with a positive attitude, finding timely and effective resolutions.
• Collaborate with management to escalate and resolve issues as needed.
• Monitor and ensure the security of guests and their belongings.
• Follow company safety and security protocols, reporting any incidents or suspicious activities.

Requirements:

• Minimum academic qualification of a Bachelor's degree in any related discipline
• Minimum of 2 year of work experience
• Previous experience in a porter, preferably in a hotel or hospitality setting.
• Excellent communication and interpersonal skills.
• Strong organisational and multitasking abilities.
• Familiarity with hotel procedures and systems.
• Positive and proactive attitude with a commitment to providing exceptional guest service.
• Ability to handle stressful situations calmly and efficiently.

Location: Jabi/Utako, Abuja

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• Employee discounts on hotel services
• Training and development opportunities
• Pleasant working environment

Job opportunities at Alpha-Plus Apartments 91

Alpha-Plus Apartments 91 is currently hiring across Admin & Office and Accounting, Auditing & Finance roles in the Hospitality & Hotel industry. All 3 open positions are based in Abuja. The vacancies range from mid-level opportunities to senior-level roles, with openings suited to candidates with 0-5 years of experience and up to 5-10 years of experience.