Porter

Are you passionate about providing exceptional service, meeting new people and creating memorable experiences for guests? Join our dynamic team at Dorsett Gold Coast as a Porter!

Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold Coast. With breathtaking views, modern facilities and exceptional service, we provide a memorable experience for both leisure and business travellers. Our team is all about creating genuine connections with our guests and making every stay a great one.

As part of the globally recognised Dorsett brand, we are looking for a friendly, energetic and reliable individual to join our Front Office team. Whether you're studying, looking to gain experience in hospitality, or simply love working with people, this could be the perfect opportunity for you.

About the Role

As a Porter at Dorsett Gold Coast, you’ll be one of the first and last people our guests interact with, helping to create a warm and memorable experience from arrival to departure.

You’ll assist with luggage, manage the hotel driveway, support guest requests and work closely with our Front Office team to ensure everything runs smoothly. This is a hands on, people focused role that suits someone who enjoys staying busy, meeting new people and delivering great service.

Key Responsibilities

• Welcome guests and provide friendly, professional service
• Assist guests with luggage on arrival and departure
• Manage the hotel driveway
• Respond promptly to guest requests and enquiries
• Arrange guest amenities to ensure requests are handled promptly and thoughtfully
• Provide information about hotel facilities and local attractions
• Work collaboratively with the Front Office team to deliver exceptional guest experiences
• Maintain the presentation and cleanliness of the hotel entrance, lobby and driveway areas.

What We Are Looking For

• Previous experience in a porter, concierge, hospitality, retail or guest facing role is preferred, but not essential
• An outgoing and friendly personality with a genuine passion for helping people
• A proactive attitude and willingness to get involved and learn
• Excellent communication and customer service skills
• Ability to work well in a fast paced team environment
• Reliable and punctual with a strong work ethic
• Weekend availability is a MUST, with the ability to work some weekdays, public holidays and other shifts as required
• This role would suit a university or TAFE student looking for a flexible role alongside their studies

Most importantly, we're looking for the right person. We can teach you the hotel skills. We're looking for someone with the personality and attitude to make a difference to our guests.

Why Dorsett?

• 50% off stays across Dorsett properties globally
• Employee Assistance Program
• Professional, friendly and supportive team
• Ongoing learning and professional development opportunities
• Stunning location in the heart of the Gold Coast
• Be part of an innovative global brand with a local vibe
• Great opportunity to build your hospitality experience and develop your career.

What’s Next?

If you're friendly, energetic, love meeting new people and are looking for a fun, fast paced role, we would love to hear from you!

Apply now and come join the Dorsett Gold Coast team!