Porter

Company Description

Nestled beside the iconic Rock of Cashel, Cashel Palace Hotel is one of Ireland's most celebrated luxury destinations. Combining world-class hospitality, refined elegance, and exceptional culinary experiences, we welcome guests from around the world to experience the finest in Irish luxury. Our success is driven by talented people who share our commitment to excellence, authenticity, and warm Irish hospitality.

Job Description

Be the First Welcome. Leave the Last Impression.

As the first and last point of contact for many of our guests, our Porters play an important role in creating exceptional experiences from arrival through to departure. This is an excellent opportunity for an energetic and service-driven individual who enjoys working with people and takes pride in delivering genuine hospitality.

The Role

Working closely with the Front Office team, you will assist guests with luggage, valet parking, directions, local recommendations and general guest requests while ensuring the hotel's public areas are maintained to the highest standards.

You will help create memorable experiences by providing a warm welcome and personalised service that reflects the five-star standards of Cashel Palace Hotel.

Key Responsibilities

• Welcome guests warmly on arrival and assist with luggage.
• Escort guests to their rooms and provide information on hotel facilities and services.
• Assist with departures, luggage handling and transportation arrangements.
• Provide valet parking and vehicle assistance where required.
• Deliver exceptional guest service and respond promptly to guest requests.
• Maintain the cleanliness and presentation of the hotel entrance, lobby and public areas.
• Assist with the delivery of guest amenities, messages and packages.
• Support Front Office and Concierge operations as required.
• Provide local knowledge and recommendations regarding attractions, dining and activities.
• Ensure guest safety, security and confidentiality are maintained at all times.
• Uphold all hotel policies, procedures and luxury service standards.

What We're Looking For

• Previous experience in a luxury hotel, hospitality or customer service role is advantageous but not essential.
• A genuine passion for hospitality and guest service.
• Excellent communication and interpersonal skills.
• A professional, friendly and well-presented manner.
• Strong attention to detail and commitment to service excellence.
• Ability to work effectively both independently and as part of a team.
• A positive, can-do attitude and willingness to assist wherever needed.
• Full clean Driving Licence is essential.
• Flexibility to work early mornings, evenings, weekends and public holidays.

Why Join Cashel Palace Hotel?

• Opportunity to work in one of Ireland's premier luxury hotels.
• Competitive salary and benefits package.
• Ongoing learning and development opportunities.
• Meals provided while on duty.
• Employee recognition programmes.
• Employee discounts across the hotel.
• Supportive and inclusive working environment.

Qualifications

Qualifications & Experience

• Previous experience in hospitality, tourism, customer service or a guest-facing role is desirable.
• Full Category B Driving Licence with a safe driving record.
• Excellent spoken English and communication skills.
• Strong customer service skills with the ability to build rapport with guests.
• Experience handling guest queries and resolving issues professionally.
• Ability to perform physical tasks including lifting and moving luggage safely.
• Knowledge of the local area and attractions would be an advantage.
• Eligibility to work in Ireland.

Personal Attributes

• Warm, welcoming and naturally friendly.
• Professional and polished in appearance and conduct.
• Reliable, trustworthy and punctual.
• Proactive and attentive to guest needs.
• Calm and composed under pressure.
• Takes pride in delivering exceptional service.
• A team player who enjoys contributing to a positive working environment.

Additional Information

Great employee benefits as part of the overall package.

Employee discount
Bike to work scheme
Employee Assistance Program
Food allowance
Company events
Additional leave