Portfolio Manager

The Retail Portfolio Manager is accountable for the overall commercial performance, people leadership and execution of an assigned Retail Portfolio of W Cosmetics stores. Leading Store Managers, the role drives Retail Portfolio sales, controllable profitability, labor productivity, people performance, loss prevention and consistent store execution. The Retail Portfolio Manager operates as a business owner of the Retail Portfolio, leading through Store Managers, identifying performance opportunities and risks, addressing underperformance and ensuring stores consistently deliver agreed business standards and results.

Key Responsibilities

1. Retail Portfolio Sales & Commercial Performance

• Drive sales growth and achieve commercial targets across an assigned portfolio of retail stores.

• Monitor key sales KPIs, identify performance gaps and implement improvement strategies.

• Manage portfolio profitability, labour productivity, wage-to-sales ratios and controllable operating costs.

• Oversee store budgets, workforce planning and financial performance to achieve profitability targets.

2.Store Leadership & People Performance

• Lead, coach and develop Store Managers to build high-performing teams.
• Manage performance, leadership development, succession planning and critical staffing requirements.

3.Retail Loss Prevention & Asset Protection

• Oversee loss prevention, inventory accuracy and asset protection across the retail portfolio.
• Ensure effective controls are maintained to minimize shrinkage, theft, fraud and operational losses.

4.Retail Standards, Execution & Customer Experience

• Ensure consistent execution of store operations, company policies, visual merchandising and promotional campaigns.
• Maintain high customer service standards, conduct store audits and drive continuous operational improvements.

5.New Store Openings & Business Priorities

• Lead retail operational readiness for new store openings, including staffing, workforce planning and store performance.
• Provide hands-on leadership during new store launches, peak trading periods and key business initiatives.

Skills & Experience

• Proven multi-site retail management experience, ideally as an Area Manager, Regional Manager or equivalent.
• Demonstrated success in driving sales growth, profitability and operational performance across multiple stores.
• Strong commercial acumen with a solid understanding of retail P&L, budgeting, labor productivity and sales KPIs.
• Strong leadership and people management skills, with experience coaching and developing Store Managers.
• Excellent analytical, problem-solving and decision-making abilities.
• Strong communication, stakeholder management and organisational skills.
• Ability to thrive in a fast-paced, high-growth retail environment.
• Experience in beauty, cosmetics, fashion or specialty retail will be highly regarded.