POS Implementation & Support Engineer

Job Role :-POS Implementation & Support Engineer

Job Location :- Shanghai/Beijing/Shenzhen/Guangzhou

Experience :- 5+Yrs

Required Skills & Experience

• 5?10 years of experience supporting and implementing retail POS solutions.
• Hands-on experience with retail POS platforms.
• Strong understanding of the POS implementation lifecycle.
• Experience in POS configuration, customization, troubleshooting, and support.
• Knowledge of retail transaction processing and store operations.
• Experience in production support, incident management, and defect resolution.
• Familiarity with POS integrations and enterprise retail systems.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Experience working with global and cross-functional teams.

Preferred Technical Skills

• POS scripting and configuration management.
• SQL querying, data analysis, and transaction validation.
• API integrations, middleware platforms, and batch processing frameworks.
• Retail integration architecture and interface management.
• Incident tracking and release management tools.
• Multi-store deployment, rollout, and upgrade experience.
• Knowledge of retail systems such as ERP, CRM, inventory management, loyalty, and payment solutions.

Preferred Domain Expertise

• Retail Store Operations
• Omni-channel Retail
• Store Systems & POS Platforms
• Payment Processing Systems
• Inventory & Merchandising Systems
• Customer Loyalty & Promotions

Key Competencies

• Strong customer and business focus.
• Excellent stakeholder management skills.
• Ability to manage multiple priorities in a dynamic environment.
• Strong documentation and communication capabilities.
• Self-driven with a proactive approach to issue resolution.
• Team player with experience collaborating across geographies and cultures.

Nice to Have

• Exposure to cloud-based retail applications.
• Knowledge of Agile delivery methodologies.
• Experience supporting large-scale retail environments with multiple store locations.