POS Support Associate

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

POS Support Associates will resolve issues by analyzing call logs to identify common trends and underlying problems. They will apply logical thinking to troubleshoot POS system-related issues and advise our business clients on the solutions provided. Representatives will support customer interactions through multi-channel communication methods, including email, tickets, phone, tasks, and chat systems, ensuring these interactions are coordinated and real-time. Additionally, representatives are expected to gain an in-depth understanding of the software and equipment used by customers, along with demonstrating strong interpersonal and customer service skills. Training on our hardware and software will be provided.

Responsibilities

• Work with customers to identify POS system-related problems and advise them on solutions.
• Achieve resolution by analyzing call logs to identify common trends and underlying problems and applying a logical thought process to troubleshooting.
• Support interactions with customers through various messaging platforms, including email, tickets, phone, tasks, and chat systems.
• Acquire an in-depth understanding of the software and equipment used by customers, coupled with good interpersonal and customer service skills.

Requirements

• Proficient in written and spoken English.
• Willingness to develop computer skills.
• Availability to work late evening or early morning shifts.
• Availability to work weekends.
• Skills in computer hardware/networking/software troubleshooting are highly advantageous.
• Experience managing or working in the restaurant industry is a plus.
• Preferred experience in Customer Service or Technical Support.
• Familiarity with POS equipment, credit card terminals, and registers is beneficial.

Benefits

• A growing innovative company
• Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes).
• Office lunch twice a week and a wide choice of Snacks/Soft drinks.
• Office in the city center with parking for cars, bicycles, and scooters.
• Private health insurance.
• Employee accident insurance.
• Additional vacation days based on tenure.
• Bonuses for the achieved results.
• Employee referral program.
• IIIrd Pillar Pension Fund contribution.
• Gifts for special occasions.

Salary depending on experience (starting from 1575 EUR gross) with additional payment for night hours shift (till 30%)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.