POS Support Technician ( Bilingual)

BLUU Inc. is a leading provider of payment processing services and a developer of innovative Point-of-Sale (POS) solutions. We are seeking a motivated and detail-oriented POS Support Technician to join our growing team in Lynnwood, WA.

Position Summary

The POS Support Technician will provide technical support to merchants, agents, and resellers while assisting with the deployment, maintenance, and troubleshooting of POS systems and related hardware. This role requires strong problem-solving abilities, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities

• Provide phone-based technical support to merchants, resellers, and agents.
• Document all support requests, issues, and resolutions accurately.
• Resolve technical issues in a timely and professional manner.
• Prepare, configure, and stage POS hardware and software for deployment.
• Maintain POS department equipment, tools, and inventory.
• Perform hardware repairs and replacements both in-house and at customer locations as needed.
• Test, evaluate, troubleshoot, and document software and hardware issues.
• Install and configure POS software, hardware, cabling, networking equipment, and related systems.
• Monitor system performance and diagnose operational issues.
• Provide training and technical guidance to associates, merchants, and resellers.
• Create and maintain technical documentation and support materials.

Qualifications

• Bilingual proficiency in English and Korean or English and Spanish required.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• POS, PC support, or related technical support experience preferred.
• Willingness to work off-site occasionally.
• Ability to travel for business when required.

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• 401(k) with Company Match
• Paid Vacation and Sick Leave
• Gym Membership/Wellness Stipend
• Company-Sponsored Lunch Program

Location

Lynnwood, WA

Job Type

Full-Time

Work Location

In Person (Lynnwood, WA) with occasional travel to customer sites.

Job Type: Full-time

Pay: $22.00 - $34.00 per hour

Benefits:

• 401(k)
• 401(k) 3% Match
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you able to work on Saturdays?
• Are you able to work night shift? (4P - 12AM Local Time)
• What is your desired salary?

Language:

• and reads Korean (Required)

License/Certification:

• CompTIA A+ (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person