POS Technical Support - Ortigas

Who we are?

ActionLabs is composed of IT experts committed to providing end-to-end IT services and solutions. We stand at the intersection of technology and partnership, helping enterprises navigate complex IT landscapes with confidence.

With more than a decade of experience, trusted technology partners, nationwide presence, and a team of competent industry professionals, we aim to deliver managed services anytime, anywhere, to help businesses excel in their respective fields with improved internal and external operations.

Scope of Responsibilities

• Provide end-to-end technical support for POS systems, including hardware, software, and network connectivity.
• Install, configure, and deploy POS terminals, receipt printers, barcode scanners, cash drawers, and payment devices.
• Troubleshoot and resolve POS system errors, transaction issues, and integration problems.
• Monitor POS system performance and ensure minimal downtime across all locations.
• Perform system updates, patches, and preventive maintenance for POS software and hardware.
• Coordinate with vendors and third-party service providers for escalations and hardware replacements.
• Support store openings, system rollouts, upgrades, and migrations.
• Maintain accurate documentation of incidents, resolutions, and IT asset inventory.
• Ensure compliance with data security standards and payment processing regulations.
• Provide user training and guidance to store staff on proper POS system usage and basic troubleshooting.
• Provides a detailed report on the root cause and resolution applied.
• Maintains case ownership until closure.

Qualifications:

• Degree in Computer Engineering, Information Technology, or related field.
• Familiarity with POS Troubleshooting process is an advantage.
• Basic understanding of networking concepts (e.g., IP addressing, DNS, routers, switches, Lan color coding).
• Willingness to work flexible hours or be on call, if needed.

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training

Application Question(s):

• What is your mode of transportation?
• What's your expected monthly salary?
• If currently employed, how long is your notice period?

Experience:

• POS technical support: 1 year (Required)

Work Location: In person