POS Technical Support Specialist

About the role

The Technical Support Specialist provides technical and operational assistance to international clients, helping ensure their systems, applications, and technology-enabled services operate smoothly. The role covers client support, user administration, transaction processing, reporting, system configuration, merchant onboarding, and basic integration support. The specialist will also provide support for POS (Point-of-Sale) systems as part of the broader client technology environment, assisting with basic troubleshooting, configuration, and issue coordination when required. The role requires strong problem-solving skills, attention to detail, and the ability to work effectively with clients, internal teams, technology partners, and third-party providers.

Key responsibilities

• Serve as a primary point of contact for clients requiring technical and operational assistance through phone, email, and chat

• Understand client concerns, assess reported issues, and provide appropriate guidance or solutions within established procedures

• Support POS systems including basic troubleshooting, configuration assistance, issue identification, and coordination with technical teams when escalation is required

• Assist with user administration activities, including account creation, user removal, access management, and password resets

• Process and maintain system data accurately and ensure information is entered within required timelines

• Generate standard reports using established configurations and templates and assist clients with basic system queries

• Support e-commerce platforms, payment methods, and related system configurations

• Assist with basic system integrations and investigate minor integration-related issues

• Support merchant onboarding activities, including account setup, configuration, and implementation of predefined requirements

About you

• Bachelor's Degree in any field; a technical or IT-related degree is an advantage
• 1–2 years of experience in technical support, client support, application support, service desk, or a similar customer-facing technology role
• Experience supporting international clients, preferably within a BPO, fintech, payments, e-commerce, managed services, or technology environment
• Experience providing technical or operational support for POS (Point-of-Sale) systems is strongly preferred
• Exposure to payment processing, merchant services, payment gateways, e-commerce platforms, or financial technology is an advantage
• Strong understanding of basic technical troubleshooting, user access, system configuration, and issue escalation
• Intermediate to advanced proficiency in Google Workspace and Microsoft Office, particularly Excel or Google Sheets
• Strong analytical and problem-solving abilities with excellent attention to detail
• Good written and verbal communication skills with the ability to explain technical information clearly to clients
• Able to work effectively under pressure and handle time-sensitive client concerns

SCHEDULE

• Mid-shift / Shifting schedule depending on business and client requirements.

• Hybrid work arrangement, with onsite work approximately 2–3 times per week.