Post Purchase Services Team Assistant (AU Client-Remote)

You will be required to assist in all aspects of post-purchase services, client support, stakeholder coordination, administration, and Relationship Manager support. You will manage the day-to-day post-purchase administration functions, including coordinating client updates, managing requests and follow-ups, collecting information from developers, builders, brokers, and other stakeholders, maintaining accurate client and property records, updating Salesforce, and ensuring all post-purchase activities are completed accurately and on time.

Other responsibilities include but are not limited to:

• Manage, sort, and delegate emails from the shared inbox to the appropriate Relationship Managers
• Coordinate post-purchase client requests and ensure tasks are assigned and actioned within required timeframes
• Collect and maintain updates relating to property registration, titles, valuations, construction, settlements, and other post-purchase milestones
• Request and follow up on title and registration updates from developers, builders, and other relevant stakeholders
• Request and follow up on valuation access details and provide relevant information to brokers to support finance applications
• Collect fortnightly and monthly construction updates from builders and developers
• Prepare and draft client updates regarding construction, title, registration, and other post-purchase milestones for Relationship Manager review and approval
• Provide clients with timely and accurate updates once communications have been reviewed and approved
• Maintain accurate client, property, purchase, and stakeholder information in Salesforce and other relevant systems
• Monitor outstanding requests and proactively follow up with stakeholders to ensure information is received within required timeframes

Requirements

• 2–3 years' experience in client services, administration, property, finance, customer support, coordination, or a similar role
• Strong organisational and time management skills
• Excellent written and verbal communication skills
• High attention to detail and strong focus on accuracy
• Strong follow-up and stakeholder management skills
• Ability to manage multiple tasks, deadlines, and competing priorities
• Experience managing shared inboxes and coordinating multiple requests
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and cloud-based systems
• Confident communicating with clients, brokers, builders, developers, and other stakeholders

Benefits

• Medical, dental, and life insurance from day one
• Paid vacation
• Sick leave (with quarterly conversion)
• Competitive salary and annual appraisals
• Financial assistance program
• Mandatory government benefits and 13th-month pay
• Company events - promoting work-life balance and career growth

Only shortlisted candidates will be contacted