Post-Sales & Operations Executive – EdTech

We are looking for a proactive and student-focused Post-Sales & Operations Executive to manage post-enrollment activities, ensure timely fee collection, coordinate training classes, and resolve student queries. The role involves maintaining strong student relationships, ensuring smooth training operations, and delivering a positive learning experience.

Key Responsibilities

1. Fee Collection & Payment Follow-up

• Follow up with students and parents regarding pending fees and overdue payments.
• Send payment reminders through calls, WhatsApp, emails, and other communication channels.
• Maintain records of fee payments, outstanding balances, and payment commitments.
• Coordinate with the finance team to resolve payment-related issues.
• Ensure timely fee collection and maintain accurate payment records.

2. Training Class Coordination

• Schedule and coordinate training sessions, classes, and student batches.
• Communicate class schedules, session links, and important updates to students.
• Coordinate with trainers and faculty to ensure classes run smoothly.
• Track student attendance and follow up on missed sessions.
• Assist in rescheduling classes and managing training-related issues.

3. Student Query & Issue Resolution

• Handle student queries related to courses, classes, trainers, payments, and learning platforms.
• Resolve student concerns promptly through calls, emails, WhatsApp, or support systems.
• Escalate complex issues to the relevant departments when necessary.
• Follow up with students to ensure their concerns are resolved satisfactorily.
• Maintain high levels of student satisfaction and engagement.

4. Post-Sales Student Support

• Stay connected with students after enrollment and provide ongoing support.
• Help students understand course processes, training schedules, and available support services.
• Monitor student engagement and identify students who may need additional assistance.
• Build positive relationships with students to improve retention and reduce dropouts.

5. Reporting & Operations Management

• Maintain daily reports on fee collection, pending payments, class schedules, attendance, and student queries.
• Update student records and follow up on pending tasks.
• Coordinate with the sales, finance, academic, and training teams.
• Ensure smooth day-to-day operations and timely completion of assigned responsibilities.

Required Skills

• Good communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Problem-solving and customer service skills.
• Basic knowledge of MS Excel, Google Sheets, CRM, and online communication tools.
• Ability to manage multiple tasks and meet deadlines.
• Patience, professionalism, and a student-centric approach.

Preferred Qualifications

• Graduate in any discipline.
• Experience in EdTech, customer support, student success, post-sales, or operations is preferred.
• Freshers with strong communication and coordination skills may also apply.

Pay: ₹15,000.00 - ₹17,000.00 per month

Work Location: In person