Post-Sales Executive

About us:

Esco Lifesciences Group is improving lives through science! Headquartered in Singapore, expanded globally with factories and offices in 43 locations around the world, Esco is building a synergistic ecosystem of life science tools, diagnostics, therapies, and technologies to improve human lives.

With nearly 50 years of history and a strong foundation in Singapore, Esco is a dynamic, fast-growing, mid-sized multinational organization that bridges East and West. We offer a diverse, inclusive, and globally connected environment where you’ll collaborate with top experts and visionary clients worldwide. As we accelerate our global expansion, you’ll have the unique opportunity to grow your career in tandem with the company, driving innovation and shaping a healthier, more equitable, and resilient future.

We are seeking a highly organized and detail-oriented Post-Sales Executive to support our service operations and act as a key link between service engineers, factories, logistics partners, and customers.

This role focuses on coordinating technical issue follow-ups, defective returns (DRFs), replacement parts logistics, and service documentation, ensuring efficient post-sales support and smooth operational coordination across local and regional markets.

Key Responsibilities

• Follow up on technical issues with factories and internal teams to ensure timely resolution

• Manage Defective Return Forms (DRFs) and track progress through to closure

• Coordinate replacement parts shipments and courier logistics

• Capture service orders in the ERP system (e.g., Microsoft Dynamics Business Central) and maintain accurate service records

• Issue Proforma Invoices (PFIs) to clients and communicate delivery ETAs

• Maintain service documentation and system updates

• Coordinate equipment calibration activities and maintain records

• Arrange training and medical bookings for service engineers

• Support ISO documentation and NRCS permit processes

• Provide general administrative and coordination support to service operations

Requirements

• Strong coordination and administrative skills

• Excellent communication and follow-up ability

• High attention to detail and accuracy

• Ability to manage multiple tasks independently

• Ability to work under pressure and meet deadlines

• Proficient in Microsoft Office (Word, Excel, Outlook)

Advantageous:

• Experience working with ERP systems (e.g., Microsoft Dynamics Business Central)

• Experience in a technical service, logistics, or operations environment