Post Sales Solutions Engineer, EMEA

For our client, we are seeking a Post Sales Solutions Engineer, EMEA to join the team of a leader in the Information Technology space.

This role will serve as a technical post-sales partner for strategic customers across EMEA, helping ensure successful onboarding, adoption, and continued value realization. You will work closely with customer stakeholders to reduce risk, support renewals, and identify opportunities for expansion through strong technical guidance. The position combines customer-facing problem solving, product expertise, and coordination across internal teams to keep implementations on track and customers progressing smoothly.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Onboard new customers within 30 days of signing
• Ensure customers are upgraded to the latest product versions
• Track and manage renewals and expansion opportunities
• Minimize technical support escalations
• Act as the trusted technical contact for strategic accounts
• Conduct training sessions tailored to audience needs
• Scope migration and continuity plans based on customer infrastructure

Qualifications

• 5-7 years of experience in a technical customer-facing role
• Strong understanding of APIs, SDKs, and integrations
• Experience with distributed storage and cloud architecture
• Fluency in identity and access management concepts
• Proven ability in methodical troubleshooting under pressure
• Excellent communication skills for diverse audiences
• Commercial awareness to identify renewal risks and expansion opportunities

Benefits

• Flexible working hours to accommodate various time zones
• Opportunity to work remotely from the UK or East Coast USA
• Engagement with cutting-edge technology in cloud solutions
• Supportive team environment focused on customer success
• Professional development opportunities, including AI fluency training

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.