Postal Service Operative

• To provide a high quality, proactive and professional postal service for all wards and departments.

To ensure all post (internal and external) is collected, delivered, sorted and posted efficiently and accurately.

Distribute incoming mail (letters, parcels, flyers, etc) across the Southmead Hospital site (Brunel building and Retained Estates).

Prepare and frank outgoing mail accordingly to the class/postage required.

Maintain all equipment in a clean and safe manner.

Assist in any area, or work activity as required for meeting schedules and/or providing cover.

• Attend relevant statutory and non-statutory training, e.g. fire safety, manual handling.

Carry out any duties appropriate to the post as directed by the Service Manager.

• Good interpersonal skills and the ability to communicate clearly and effectively on a daily basis, at all levels I.e.: staff at all levels within the Trust, patients, staff, and contractors.
• Ability to work on own initiative and as part of a small team.
• Strong organisational skills and attention to detail.
• Reliable, honest, flexible, with a “can do” attitude.
• Customer focused approach.
• Ability to multitask and prioritise own workload.
• Good communication skills using the telephone, emails, and face to face.
• Ensure confidentiality of staff, patients, and visitors at all times.
• Able to sort and deliver mail accurately, and within allocated timeframes.
• Safe manoeuvring and handling of roll cages and trollies, both when empty and full of mail.
• Operate franking machine according to supplier manual.
• Frank post under relevant account for internal recharge.

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.

Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Physical Effort

• This position requires standing for long periods when working in the Post Room.
• The role involves standing on your feet for periods of time and includes walking around the entire hospital building, when collecting and delivering mail.
• Physical effort involves the ability to safely push/pull roll cages and trollies.

Mental Effort

• Ability to analyse information to progress queries to the relevant person/department.
• Ability to understand and meet targets and deadlines, able to learn and assimilate new information.
• Ensure every effort is made to reduce postal costs for the Trust.
• Ensure that all service users, budget codes and cost amounts are accurately recorded.
• Using appropriate levels of stock for the task, reducing waste.

Emotional effort

• Working in busy customer service environment.
• Working in hospital setting where you may encounter patients in distressing or emotionally demanding circumstances.

Working conditions

• Working in busy customer service environment.
• Working in hospital setting where you may encounter patients in distressing or emotionally demanding circumstances.
• Postal collections and deliveries made by vehicle are completed in all weather conditions.