Pou Awhina

Whatever it Takes Trust is a peer-led organisation with over 20 years’ experience supporting whānau in Te Matau-a-Māui (Hawke’s Bay) through mental health, addiction, and homelessness challenges. Guided by lived experience, our support is authentic, safe, and grounded in our values:

Manaakitanga | Courage | Aroha | Rangatiratanga | Whānaungatanga
"Walking with Whānau to Wellness"

About the Role: Fixed Term Employment, 32.5 hours per week, rostered shifts

To provide a safe, respectful, and supportive environment for whānau pounamu attending at the Napier Ahuriri Night Shelter. This role involves maintaining safety, building relationships, and supporting daily routines in line with Te Whare Tapa Whā and Kaupapa Māori values overarched by Whatever it Takes Values and Mission.

Key Competencies:

• Strong knowledge of Te Ao Maori, Te Tiriti o Waitangi and Equitable impacts
• Lived experience or strong understanding and empathy of homelessness, addiction or trauma-informed care.
• Strong communication and relationship-building skills
• The ability to remain calm under pressure and de-escalate conflict.
• Culturally responsive and respectful of kaupapa Māori frameworks.
• Strong alignment with organisational direction of Te Whare Tapa Wha, Hua Oranga,Te Powhiri Poutama
• Team player with the ability to work autonomously during quiet hours.
• Awareness of professional boundaries and confidentiality.
• Reliability for overnight shifts and rosters
• Staff will be trained in First Aid, Fire Safety, Suicide prevention, and tikanga-aligned service delivery.
• Minimum qualification of Health & Wellbeing Mental Health Level 4 or working towards