Power Plus Program Coordinator

Position Summary

The Power Plus Program Coordinator plays a key role in supporting the growth, execution, and ongoing management of Motive Energy's Power Plus programs.

This position serves as the primary administrative and operational link between Sales, Service, Operations, Accounting, and customers, ensuring a seamless experience from initial sales opportunity through contract implementation and ongoing program management.

The coordinator will support the sales process, manage program documentation, coordinate equipment deployments, track contractual obligations, and ensure accurate billing and reporting.

Success in this role requires exceptional organization, attention to detail, proactive communication, and the ability to manage multiple projects and priorities simultaneously.

Key Responsibilities

1. Sales Support & Proposal Coordination

• Partner with the Sales team to support new Power Plus opportunities and existing customer expansions.
• Assist in preparing customer proposals, pricing worksheets, equipment schedules, and program agreements.
• Coordinate internal approvals for pricing, equipment availability, and program requirements.
• Maintain accurate records of Power Plus opportunities and proposal status.
• Follow up with Sales representatives on outstanding documentation, approvals, and customer requirements.
• Coordinate the transition of executed agreements from Sales into Operations.
• Support program renewals, extensions, and customer expansion opportunities.

2. Contract Administration & Program Management

• Maintain accurate records of all active Power Plus customer agreements.
• Track contract commencement dates, expiration dates, renewals, and amendments.
• Ensure executed agreements are properly documented and entered into company systems.
• Coordinate equipment additions, removals, exchanges, and contract modifications.
• Maintain centralized program records and customer documentation.
• Proactively identify upcoming renewals and communicate opportunities to the Sales team.
• Ensure contractual commitments are communicated to the appropriate internal departments.

3. Equipment & Deployment Coordination

• Coordinate with Operations, Warehouse, and Service teams to facilitate equipment deliveries and installations.
• Track batteries, chargers, and associated equipment assigned to Power Plus customers.
• Maintain accurate asset records, including equipment specifications, serial numbers, and customer locations.
• Monitor equipment deployment schedules and communicate progress to Sales and customers.
• Coordinate equipment exchanges, replacements, relocations, and returns.
• Assist with equipment availability planning for upcoming program installations.

4. Service & Maintenance Coordination

• Work closely with Service departments to support the fulfillment of contractual maintenance obligations.
• Ensure customer equipment and contract information is accurately communicated to Service.
• Monitor outstanding maintenance requirements and follow up on scheduling or completion issues.
• Assist in resolving service-related concerns that affect program commitments.
• Escalate recurring service issues or operational challenges to department leadership.

5. Billing & Financial Coordination

• Coordinate with Accounting to establish accurate customer billing upon program activation.
• Verify that equipment deployments, contract terms, and billing commencement dates align.
• Communicate equipment additions, removals, and contract changes that affect recurring billing.
• Assist in investigating and resolving customer billing discrepancies.
• Maintain accurate program records to support revenue tracking and financial reporting.
• Identify missing billing information or administrative issues that could delay revenue recognition.

6. Customer & Internal Communication

• Serve as a central coordination resource for Power Plus program activities.
• Provide timely updates to Sales representatives regarding proposal status, installations, and outstanding action items.
• Communicate directly with customers regarding documentation, scheduling, implementation, and routine program administration.
• Coordinate cross-functional communication between Sales, Service, Operations, and Accounting.
• Proactively identify potential delays and work with internal teams to resolve issues.

7. Reporting & Process Improvement

• Maintain Power Plus tracking reports, customer records, and operational dashboards.
• Track upcoming installations, contract renewals, outstanding action items, and program changes.
• Support department leadership with recurring revenue, active contract, and equipment reporting.
• Identify opportunities to streamline administrative processes and improve program efficiency.
• Assist in developing standardized workflows, documentation, and procedures as the Power Plus department grows.

Qualifications

Required

• 2+ years of experience in sales support, operations coordination, account administration, or a related position.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Ability to manage multiple projects, deadlines, and internal stakeholders.
• Strong problem-solving skills and a proactive approach to follow-through.
• Comfortable working with contracts, pricing information, and customer records.

Preferred

• Experience in industrial equipment, material handling, batteries, chargers, or related industries.
• Experience supporting recurring-revenue agreements, rental programs, or service contracts.
• Familiarity with CRM and ERP systems.
• Experience coordinating across Sales, Operations, Service, and Accounting departments.

Key Performance Indicators

Performance will be evaluated using the following measures:

• Proposal Turnaround: Timely and accurate preparation of Power Plus proposals and agreements.
• Contract Accuracy: Complete and accurate customer contracts, asset schedules, and program records.
• Implementation Timeliness: Successful coordination of new program installations and activations.
• Billing Accuracy: Timely activation and accurate maintenance of recurring customer billing.
• Asset Tracking: Accuracy of equipment records and customer assignments.
• Contract Renewals: Proactive identification and communication of upcoming expirations.
• Internal Responsiveness: Timely communication and resolution of outstanding action items.
• Process Improvement: Contributions to department efficiency and standardized workflows.

Position Expectations

The Power Plus Program Coordinator is expected to take ownership of the administrative and coordination processes supporting Power Plus programs.

While Sales representatives remain responsible for customer relationships, pricing negotiations, and closing new business, the Coordinator ensures that opportunities progress efficiently through internal processes and that executed agreements are successfully implemented and maintained.

This position is critical to providing a consistent customer experience, supporting recurring revenue growth, and enabling the Sales team to focus on business development.

Salary: $55,000 + Bonus incentives