Powersports Service Advisor

Join Our Team!

We are looking for a motivated, customer-focused Powersports Service Advisor to join our team. The ideal candidate is organized, professional, detail-oriented, and comfortable working in a fast-paced dealership environment while delivering an exceptional customer experience.

Responsibilities

• Greet customers and provide professional, personalized service throughout the service process
• Communicate with customers by phone, email, and in person
• Schedule service appointments and effectively manage the service department calendar
• Listen to customer concerns and accurately document service needs
• Communicate service recommendations and repair needs clearly and professionally
• Provide customers with timely updates regarding the status of their vehicles
• Coordinate with technicians and other dealership departments to maintain an efficient workflow
• Maintain accurate customer, vehicle, and service records
• Manage multiple customers, appointments, and priorities in a fast-paced environment
• Help ensure every customer receives a premium service experience

Required Qualifications

• High School Diploma or equivalent
• 2+ years of customer service experience
• Dealership, automotive, powersports, or related industry experience preferred
• Strong phone and email communication skills
• Excellent time-management and organizational skills
• Experience with scheduling and appointment management
• Ability to multitask, prioritize, and remain composed in a fast-paced environment
• Professional, positive, and customer-focused attitude
• Strong attention to detail and follow-through

Preferred Skills & Qualifications

• Proficiency with Lightspeed EVO
• Familiarity with European motorcycle brands, dealer portals, and manufacturer-recommended service intervals
• Experience providing high-end or luxury customer service
• State Safety Inspector License
• Previous experience in a premium powersports, automotive, or luxury dealership environment
• Strong knowledge of powersports service operations and terminology

The Ideal Candidate

We're looking for someone who understands that servicing a customer's motorcycle is about more than just completing a repair - it's about building trust and delivering a premium ownership experience.

The ideal candidate is confident communicating with high-value customers, highly organized, comfortable working with dealership systems and manufacturer portals, and able to keep the service department moving efficiently when things get busy.

If you're passionate about powersports, take pride in exceptional customer service, and thrive in a fast-paced dealership environment, we'd love to hear from you!

Pay: From $45,000.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person