Powersports Service Advisor

Montgomeryville Cycle Center in Hatfield, PA is hiring a customer-focused Powersports Service Advisor to help keep our service department organized, our technicians moving, and our customers informed throughout the repair process.

As a Service Advisor, you’ll be the main point of contact between our customers and service department — writing repair orders, communicating with technicians and Parts, providing customer updates, obtaining repair approvals, and helping jobs move efficiently from drop-off through pick-up.

If you enjoy solving problems, working with customers, and staying busy in a fast-paced shop — and motorcycles, ATVs, side-by-sides, and powersports are your thing — this could be a great fit.

What You'll Do

• Greet customers and assist with service and repair requests
• Listen to customer concerns and write clear, accurate repair orders
• Schedule service based on shop workload and technician availability
• Communicate repair needs and customer concerns with technicians
• Coordinate with the Parts department on parts needs and availability
• Provide customers with updates on repair status, costs, and timelines
• Communicate recommended maintenance and repairs and obtain customer approvals
• Monitor open repair orders and follow up to keep jobs moving
• Close out repair orders accurately and assist customers through vehicle pick-up
• Help keep the service department organized and running efficiently

What We're Looking For

• Strong customer service and communication skills
• Ability to multitask, prioritize, and stay organized in a busy dealership environment
• Comfortable communicating with both customers and technicians
• Comfortable using computers and dealership management systems
• Interest or knowledge in motorcycles, ATVs, UTVs, or powersports equipment
• Previous Service Advisor experience in a motorcycle, powersports, or automotive dealership is preferred
• Mechanical knowledge or familiarity with common maintenance and repair terminology is a plus
• Dependable, professional, and able to follow through without letting things fall through the cracks
• Saturday availability is required

Pay & Benefits

• $20–$26 per hour based on experience
• Paid Time Off
• Employee discount

Schedule

Full-Time
Tuesday – Saturday
Closed Sunday

If you're dependable, customer-focused, organized, and enjoy working around motorcycles and powersports vehicles, we'd love to hear from you.

Apply through Indeed or stop by Montgomeryville Cycle Center in person with your resume — walk-ins are welcome!

Pay: $20.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Application Question(s):

• Tell us a little about your experience. Have you worked as a Service Advisor or in a dealership/service environment before? Do you have any experience with motorcycles or powersports?

Experience:

• Service writing: 1 year (Preferred)

Ability to Commute:

• Hatfield, PA 19440 (Required)

Work Location: In person