Powersports Technician

ACTION POWERSPORTSPOWERSPORTS SERVICE TECHNICIAN

Job Description & Performance Expectations

Department: Service
Position: Experienced Powersports Technician
Reports To: Service Manager
Employment Status: Full-Time
Compensation: Flat Rate / Flagged Labor Hours

POSITION SUMMARY

Action Powersports is seeking an experienced, highly motivated Powersports Service Technician who takes pride in quality workmanship, productivity, and professional accountability.

The technician is responsible for diagnosing, maintaining, servicing, and repairing motorcycles, ATVs, UTVs, side-by-sides, and other powersports vehicles.

This position requires strong technical knowledge, independent problem-solving skills, efficient time management, and a commitment to completing repairs correctly the first time.

Our technicians are expected to maintain a high level of productivity without compromising safety, repair quality, or customer satisfaction.

1. PRIMARY RESPONSIBILITIES

Diagnostics & Mechanical Repairs

• Accurately diagnose mechanical, electrical, fuel system, and drivability concerns.
• Perform scheduled maintenance, major repairs, and component replacements.
• Diagnose and repair engines, transmissions, drivetrains, suspensions, braking systems, and electrical components.
• Utilize manufacturer service manuals, diagnostic equipment, and technical resources.
• Identify additional repair needs and communicate findings to the service advisor.
• Verify completed repairs through appropriate inspections and operational testing.
• Maintain the technical ability to service multiple powersports manufacturers and vehicle platforms.

Productivity & Time Management

• Complete assigned repair orders efficiently while maintaining quality standards.
• Consistently meet established flat-rate production expectations.
• Begin assigned work promptly and minimize unnecessary downtime.
• Notify management immediately when delays, parts shortages, or unexpected complications occur.
• Properly manage multiple repair orders when directed by the Service Manager.
• Maintain accurate time records for all work performed.

Repair Order Documentation

• Review customer complaints and repair instructions before beginning work.
• Document diagnostic findings, root causes, and corrective actions.
• Record all completed repairs and maintenance procedures.
• Identify and document additional repairs requiring customer authorization.
• Provide detailed documentation for warranty repairs according to manufacturer requirements.
• Ensure all repair orders are complete, accurate, and ready for final processing.

Quality Control

• Verify that all repairs have been completed correctly.
• Perform necessary inspections and testing before returning vehicles to customers.
• Ensure all fasteners, fluid levels, electrical connections, and safety-related components are properly checked.
• Immediately report accidental damage, repair errors, or unresolved concerns.
• Take ownership of workmanship and assist in resolving technician-attributable comebacks.

Shop Organization & Safety

• Maintain a clean and organized workstation.
• Properly care for dealership equipment and tools.
• Protect customer vehicles and property from damage.
• Follow all applicable safety procedures.
• Maintain professional conduct and cooperate with all departments.

2. REQUIRED QUALIFICATIONS

• Previous professional experience repairing powersports vehicles or comparable equipment.
• Strong diagnostic and mechanical troubleshooting abilities.
• Experience with engine, drivetrain, suspension, braking, and electrical repairs.
• Ability to interpret manufacturer service information and technical diagrams.
• Proficiency with standard shop equipment and diagnostic tools.
• Ability to work independently with limited supervision.
• Strong attention to detail and commitment to repair quality.
• Dependable attendance, punctuality, and professional communication.
• Ability to meet the physical requirements of the position, with or without reasonable accommodation.

Manufacturer certifications and dealership experience are preferred.

3. FLAT-RATE COMPENSATION STRUCTURE

Technicians are compensated according to the dealership's established flat-rate labor system.

• Labor hours are credited according to approved labor allowances and dealership policies.
• Technicians are responsible for accurately documenting completed work.
• Flat-rate compensation is based on credited labor hours and the technician's established pay rate.
• Additional repairs require proper authorization before work begins.
• Warranty repairs must comply with applicable manufacturer procedures and labor allowances.
• All compensation practices will comply with applicable wage-and-hour laws, including minimum wage and overtime requirements.

Specific pay rates, bonus opportunities, and any applicable guarantees will be documented separately.

Pay: $25.00 - $35.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person