PR and Communications Manager

Experience: 2–3 years preferred

About the Role:

We’re looking for a sharp, expressive, and proactive Brand Communication Manager, connecting customers, collaborators, and creative teams with clarity and warmth. This person will manage everything from customer communication and PR to pop-up collaborations and cross-brand initiatives.

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Key Responsibilities:

1. Customer & Store Relations

• Manage customer queries, store queries, and brand emails with impeccable communication and empathy.
• Oversee all customer relates interactions to ensure high customer satisfaction and brand consistency.
• Handle abandoned cart and re-engagement campaigns like WA + NLs via CRM tool to convert leads & orders for customers.

2. Collaborations & Growth

• Identify and onboard 3 new stores,5 pop-ups, and 2 brand collaborations across India and globally on a monthly basis.
• Initiate and execute cross-branding collaborations with like-minded labels for mutual visibility.
• Work closely with the social media team to align campaign messaging and outcomes.

3. PR & Community

• Plan and execute at least 2 PR collaborations per month, including influencer tie-ups and editorial features.
• Coordinate with the merchandiser to ensure timely dispatch of, Customer Orders , PR samples and collaboration kits.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person