Practical Trainee / Intern (Claims - Motor) - OD

Responsibilities

- Handle, process and recommend settlement of claims diligently in accordance with policy contract, company policy and procedures.

- To ensure claims appeal from any parties/complaints are attended and respond within the benchmark set by the department.

- Provide quality, prompt and claims courteous service to meet customer satisfaction.

- To ensure outstanding claim files are reviewed regularly and ensure claim reserves are adequate with status updated.

- To handle incoming enquiries from internal or external parties via emails, phone calls and letters.

Identifying potential fraud and make appropriate referrals.