Practice Administrator

Company Description

Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice’s purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry.

The practice has five core values; a teamwork focus, a patients first mentality, with the patients’ comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients. We also have an unwavering standard of excellence, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency.

Mission of Role

The Practice Administrator leads the day-to-day operations of the dental office, creating a positive and efficient environment for both patients and employees. This role ensures operational excellence in line with the Dental Excellence Group’s values and growth strategy.

Performance Indicators:

• Increase in monthly production and collections
• Reduction in employee turnover
• High patient retention and satisfaction scores
• Control of overhead costs within budget
• New patient acquisition aligned with marketing goals

Responsibilities

Leadership & Culture

• Foster a positive culture aligned with the Dental Excellence Group’s purpose and values.
• Hire, manage, and develop a high-performing, patient-focused team.
• Support change initiatives and drive team buy-in on company goals.

Operational & Financial Oversight

• Oversee day-to-day office operations, including scheduling, staffing, and resource planning.
• Drive profitability by managing controllables (labor, supplies, maintenance).
• Ensure effective billing, collections, insurance claim processes, and financial reporting.

Patient Experience & Growth

• Monitor patient satisfaction and retention.
• Support marketing campaigns and community outreach to drive new patient growth.
• Hold the team accountable to scheduling and care protocols.

Compliance & Administration

• Maintain compliance with regulatory and internal policies.
• Ensure the facility, equipment, and technology are properly maintained.
• Accurately complete all administrative and reporting tasks.

Core Competencies

Leadership & Interpersonal Skills

• Team-building
• Emotional intelligence
• Conflict resolution
• Likability and communication

Operational & Business Skills

• Financial and administrative acumen
• Results-driven mindset
• Organizational skills
• Resource creation

Growth & Learning

• Coachable and adaptable
• Committed to excellence
• Ability to lead change and continuous improvement