Practice Admin/Medical Receptionist

About Us

At Malu Health, we’re on an exciting journey of growth and we’d love for you to be part of it.

Our vision is to help transform mental health care across Australia by building a pioneering network of exceptional psychology clinics. Clinician-led care sits at the centre of what we do, grounded in trust and respect, all brought to life through a collaborative culture where both clients and staff can thrive.

You can learn more about us here: www.malu.health

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The Opportunity

As we grow, we are actively seeking Practice Administrators or Medical Receptionists who are interested in part-time (3 - 4 days) work. We are flexible with our roster and hours, please let us know your preferred days and hours on your cover letter.

If you enjoy creating a great client experience and value being part of a supportive, collaborative team, please send in your CV.

Our beautiful clinics in Melbourne are in Brighton and in Ivanhoe, close to public transport and local shops.

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In this role you will:

·       Manage client enquiries, intake, bookings, waitlists, reminders and cancellations

·       Maintain accurate client records, documents and data quality in the practice management system

·       Coordinate referrals and communication with referrers and external stakeholders as authorised

·       Oversee billing and payments, including Medicare/private claiming workflows

·       Keep clinic operations running: rooms, calendars, capacity, supplies and daily admin logistics

We would love to hear from you if you have:

·       2+ years’ experience in medical/allied health (ideally psychology) reception or practice administration

·       Strong skills in diary management, multitasking, prioritising, following through tasks to completion

·       Confident with practice management systems and Microsoft Office (Outlook/Word/Excel)

·       Working knowledge of billing, payments and debtor follow-up (Medicare/NDIS/TAC/private health desirable)

·       Willing to obtain a WWCC (employee version) and National Police Check

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Why You’ll Love Working With Malu

At Malu Health, we believe in taking care of our people as much as we care for our clients.

Here are some of the ways we support staff at work:

🟢 Extra leave: 5 wellbeing days + up to 6 weeks paid leave (pro rata)

🟢 Social purpose: Stability and purpose in a client-facing, business-critical role

🟢 Referral bonuses: rewarding you for connecting us with good people

🟢A collaborative team: supportive colleagues and a growing network with opportunities to broaden your scope over time

If you’re looking for meaningful work, in an environment that cares for you too, you may have found the right place.

If you’re passionate about making a difference and want a workplace that will support you while you do it, we’d love to hear from you.

Please submit your application (CV and a short note confirming availability) via Seek.

If you have any questions before applying, feel free to email [email protected]