Practice & Operations Manager

Our private practice is growing, and we’re on the hunt for someone truly special to join our team as the new practice and operations manager. This isn’t your typical admin and operations role. We need a bright, bubbly, solution-focused soul who loves optimising systems, making things run smoothly, and seeing the impact of their work ripple out to our clients and team.

You’ll be the heart of our operations, the person who keeps everything humming behind the scenes so our clients feel seen, our team feels supported, and our workplace continues to thrive. You’ll also get to bring your own creativity and ideas to the table—this role is as much about leadership, strategy, and growth as it is about keeping the wheels turning.

What you’ll be doing 
You’ll be stepping into a role that blends administration, HR, financial oversight, client support, and strategic guidance. Specifically, you’ll:

• Manage day-to-day operations, client inquiries, onboarding, and referral management

• Support our team with HR coordination, leave requests, timesheets, and internal communication

• Oversee financial processes including invoices, reconciliations, and reports and meet with founder regularly to discuss financials

• Coordinate team events, planning days, and referral-building initiatives

• Support our founder in strategy, reporting, and operational optimisation

• Bring fresh ideas to improve systems, processes, and team efficiency

Who you are 
We’re looking for someone who:

• Has a bubbly, uplifting personality that brightens the day of everyone around them

• Is solutions-oriented, persistent, and thrives on following through to completion

• Loves optimising systems and finds joy in making processes work beautifully

• Works autonomously, yet instinctively understands when to collaborate with leadership

• Is confident in technology and thrives in navigating online systems and integrations

• Has a growth mindset, seeks feedback, and is committed to their own professional development

• Shares our passion for purpose-driven work and making a real difference for clients

• Highly values honesty, integrating and personal responsibility.

What we value 
Our team is built on conscious contributions to others, open-minded collaboration, honest communication, and personal growth. We focus on results, embrace evidence-based practices, and are committed to balance and responsibility in everything we do.

The practical bits

• Proven experience in office management or administrative leadership, ideally in healthcare or private practice

• Strong organisational, communication, and interpersonal skills

• Experience with HR coordination, financial administration, and event planning is a bonus

If you’re someone who loves creating order out of chaos, taking responsibility, and finding joy in making systems hum, we want you on our team. You’ll be joining a space where your work truly matters, your ideas are welcomed, and your growth is celebrated and encouraged.

We're starting this role at 25 hours per week, with room to grow to 30 hours as you settle in and help shape it into everything it can be.

Ready to apply? 
Send us your CV and a note about why this role lights you up. We can’t wait to meet you.