Practice Coordinator

About the role

This is a Client Services & Office Coordinator role at a growing audit and advisory firm. You'll be the central point of coordination across the business — supporting billing, managing workflows, coordinating diaries, and ensuring a seamless client experience. If you enjoy variety, take ownership of your work, and like being across everything that's happening in a business, this role will suit you.

Key responsibilities

• Managing incoming calls and client enquiries
• Coordinating Partner and team diaries, meetings, and deadlines
• Raising invoices and supporting billing processes
• Assisting with WIP tracking and debtor follow-up
• Supporting workflow management across multiple engagements
• Coordinating audit schedules, client information requests, and key deliverables
• Assisting with onboarding new clients and setting up jobs
• General administrative support across the team

About you

• Previous experience in an administrative, office coordination, or client services role
• Highly organised with strong attention to detail
• Confident communicator with a professional approach
• Proactive and able to manage multiple priorities
• Comfortable working with systems and technology (Microsoft 365 essential)
• Experience in an accounting or professional services firm is highly regarded

About us

We are a growing audit and advisory firm based in Robina, working with a diverse range of clients including not-for-profits, charities, and private businesses. Our firm is modern, systems-driven, and focused on delivering high-quality outcomes while maintaining a collaborative and supportive team environment.

Benefits

• Varied role with real responsibility and ownership
• Exposure to all areas of a professional services firm
• Supportive and down-to-earth team
• Modern systems and processes (cloud-based environment)
• Opportunity to grow into a broader operations or practice management role
• Robina location with easy parking and great local amenities