Practice Coordinator

At One to One Health, we prioritize personalized, high-quality care that advances the health and well-being of the communities we serve. This role is central to ensuring efficient, high-performing clinical operations as a Health Center Manager, overseeing daily workflows and supporting care teams to deliver coordinated, patient-centered services. The position requires strong organizational and leadership skills, attention to detail, and the ability to drive operational excellence in a dynamic, fast-paced environment. The ideal candidate is dependable, proactive, and committed to fostering a positive patient and staff experience while upholding the highest standards of quality, efficiency, and compassionate care.

ESSENTIAL FUNCTIONS

• Responsible for the day-to-day staff scheduling, operations, and supervision of the assigned clinic and all its employees. Ensure staff is working productively and professionally.

• Responsible for ensuring the accuracy of time sheets and approving prior to payroll deadlines.

• Responsible for ensuring patient needs are met. Monitors patient feedback and leads the process of resolving complaints and service.

• Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as necessary.

• Responsible for the coordination of all clinical services including but not limited to patient access, scheduling, EMR management and supply management.

• Responsible for ensuring compliance with HIPAA.

• Serve as on-site resource to support patients, staff and providers and train new team members.

• Ensure that office facilities and equipment are well maintained.

• Communicate effectively and immediately to management regarding site and staff issues, including escalating staff patient or facility issues.

• Collaborate with clinical leaders on staff reviews, feedback and disciplinary action.

• Assist with other duties as assigned.

REQUIRED SKILLS/KNOWLEDGE

• Strong communication skills, including active listening and empathy.

• Proficient in basic technology (Microsoft products, etc).

• Ability or willingness to learn basic Electronic Medical Record (EMR) systems.

• Ability to multi-task and work independently with excellent organizational skills.

• Must possess a strong sense of professionalism

• Excellent organizational skills and attention to detail.

• Strong supervisory and leadership skills.

• Ability to read, write, and communicate the English language.

• Ability to effectively communicate both orally and in writing

• Ability to follow written or verbal step-by-step instructions

• Ability to concentrate, think, and learn

• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.