PRACTICE DIRECTOR - EMEA

About Us

Phenom Cloud is a partner in enterprise digital transformation. We lead with innovative cloud, business, ERP, and people-centric solutions, crafting groundbreaking strategies from our global innovation hubs to meet your unique needs. Our blend of deep expertise and best practices empowers you to boost performance, drive continuous improvement, and secure lasting results.

Position Summary

Phenom Cloud is seeking an experienced Practice Director to lead our EMEA Professional Services practice. In this senior role, you will own the strategic direction, P&L, and delivery quality of our Cornerstone OnDemand and Odoo consulting practice across multiple EMEA markets, building and mentoring a team of Project Managers, Business Consultants, and Technical Consultants.

This is a high-impact leadership role for a commercially minded consulting leader comfortable operating across multiple countries, currencies, and regulatory environments, balancing executive-level client relationships with the operational rigour of running a services P&L.

Duties & Responsibilities

• Own the EMEA Professional Services P&L, including revenue targets, margin management, and consultant utilization across multiple currencies and countries, with a target of 70%+ billable utilization across the team.
• Lead pre-sales and sales support activities, partnering with Account Executives on scoping, multi-currency solution design, and deal reviews for Cornerstone OnDemand and Odoo opportunities.
• Hire, train, and onboard delivery staff, building bench strength across Project Management, Business Consulting, and Technical Consulting disciplines across EMEA.
• Manage, mentor, and coach a team of direct reports, fostering a culture of accountability, quality, and continuous improvement.
• Build and manage client relationships with key decision-makers from project inception through post-implementation, ensuring high customer satisfaction across multiple EMEA markets.
• Manage account and customer escalations, facilitating on-site client meetings where needed and articulating issues and resolution options clearly and succinctly to executive stakeholders.
• Act as executive sponsor on strategic accounts, working closely with Customer Support, Engineering, and Product Management to resolve product-related implementation issues.
• Ensure delivery practices account for local employment law, data protection (GDPR), and compliance requirements across EMEA markets.
• Oversee installation and client acceptance of Cornerstone OnDemand and Odoo product suites across the region.
• Manage partner relationships in coordination with the Sales and Partner Management teams, and provide governance for partner-delivered projects.
• Interact with Sales, Systems Engineering, and Product Development to ensure continuity and effective coordination between the organizations.
• Plan and manage service schedules, multi-currency budgets, and resourcing forecasts for the region.
• Drive sales of Services products and projects, both by working with Sales on deals and by developing customer relationships to identify and create opportunities within the existing customer base.
• Own the Services sales number for EMEA.
• Establish delivery methodology, quality standards, and best practices for the region.
• Drive best practices and continuous improvement across delivery, methodology, and internal processes.

Skills & Requirements

• Minimum of 10 years' experience in Professional Services, Support, or Consulting within the enterprise software industry.
• 7 or more years' experience managing people and leading teams in a technical or consulting environment.
• 5 or more years' experience in a senior management role at a top-tier management or technology consulting firm.
• Direct experience managing SaaS deployments for enterprise clients across multiple EMEA countries, ideally within HCM/LMS platforms such as Cornerstone OnDemand, Workday, SAP SuccessFactors, or Oracle.
• Proven track record owning a consulting P&L across multiple EMEA countries and currencies.
• Strong executive-level client communication and relationship management skills.
• Experience with SOW structuring, staff augmentation models, and managed services delivery.
• Working knowledge of GDPR and EMEA employment considerations as they relate to services delivery.
• Ability to collaborate effectively with cross-functional teams (Sales, Engineering, Product, Support) to resolve technical and operational challenges.
• Strong financial acumen, including multi-currency budget management, forecasting, and margin analysis.
• Excellent presentation and negotiation skills, with the ability to influence senior stakeholders.
• Highly organized, with the ability to manage multiple complex client engagements simultaneously across markets.
• Eligible to work in the United Kingdom.

Highly Desirable

• Cornerstone OnDemand certification(s).
• Experience with Cornerstone Galaxy or Evolve migration programmes.
• Experience scaling a services practice in a growth-stage or PE-backed environment.
• Familiarity with Odoo implementations.
• Additional European language skills (e.g. German, French).
• Certification in project management (PMP, PRINCE2) or a related discipline.

Benefits

• Competitive salary and compensation package, with performance-related variable pay (bonus).
• Private Medical Insurance (PMI) - opt-in.
• Group Life Assurance (Death in Service).
• Company pension scheme with employer contributions (salary sacrifice available).
• Generous annual leave plus UK public holidays.
• Other salary-sacrifice schemes available as opt-ins.
• Flexible, remote-first working with occasional client-site attendance.
• Professional development budget and certification support (including Cornerstone and platform certifications).
• A culture of continuous innovation.

How to Apply

If you are an experienced professional ready to take on the Practice Director - EMEA role and drive meaningful transformation for global enterprises, we would love to hear from you.

Phenom Cloud is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background, ethnicity, gender, age, disability, or sexual orientation.