Practice Lead – Microsoft Dynamics 365 Business Central

ROLE OVERVIEW:

We are looking for an experienced, hands-on Practice Lead – Microsoft Dynamics 365 Business Central to lead the Business Central practice across solution delivery, presales, client engagement, and capability development. The ideal candidate will bring strong Business Central expertise, a track record of leading ERP implementations, and experience engaging with international clients. This role will work closely with sales, delivery, and leadership teams to shape solutions, support business growth, and ensure high-quality client outcomes.

KEY RESPONSIBILITIES:

Practice Leadership & Strategy

• Define and drive the Business Central practice roadmap, service offerings, delivery standards, and capability-building priorities.

• Lead, mentor, and develop functional and technical consultants; support resource planning, performance development, and knowledge sharing.

• Establish reusable methodologies, templates, best practices, and quality standards across implementations, upgrades, integrations, and support engagements.

• Monitor practice performance through delivery quality, utilization, customer satisfaction, project risks, and operational metrics.

Presales & Business Development

• Partner with sales and account teams to qualify opportunities, understand client requirements, and shape suitable Business Central solutions.

• Lead or support discovery workshops, solution presentations, product demonstrations, RFP/RFI responses, effort estimation, and proposal preparation.

• Develop solution approaches, scope assumptions, estimates, and implementation roadmaps, ensuring alignment between client needs and delivery feasibility.

• Support sales pursuits and client discussions, clearly communicating Business Central capabilities, value propositions, and recommended solutions.

International Client Engagement

• Act as a senior point of contact for international clients, leading discovery conversations, stakeholder discussions, escalations,and solution reviews.

• Build trusted client relationships through clear communication, proactive risk management, and a strong understanding of business processes.

• Coordinate with geographically distributed teams and accommodate international time zones when required.

Solution Delivery & Governance

• Oversee Business Central implementation and upgrade projects from requirements and solution design through

configuration/development, testing, deployment, and post-go-live support.

• Review functional designs, technical approaches, integrations, customizations, data migration plans, and project deliverables to ensure quality and maintainability.

• Guide teams on fit-gap analysis, scope management, change requests, issue resolution, UAT, user training, and release planning.

• Identify delivery risks early and work with project managers and stakeholders to maintain timelines, budgets, and agreedoutcomes.

Technical & Functional Excellence

• Maintain strong working knowledge of Microsoft Dynamics 365 Business Central and its implementation lifecycle; Dynamics NAV

and NAV-to-BC migration experience is valuable.

• Understand core ERP processes and modules such as Finance, Supply Chain, Sales, Purchasing, Inventory, and Warehousing, with

depth aligned to the candidate’s specialization.

• Collaborate with technical teams on AL extensions, integrations, APIs, reporting, ISV solutions, and Microsoft ecosystem

integrations as applicable.

• Stay current with Business Central releases, Microsoft roadmap updates, implementation patterns, and partner ecosystem

solutions.

QUALIFICATIONS & EXPERIENCE

Required

• 15+ years of overall professional experience, including substantial hands-on experience with Microsoft Dynamics 365 Business

Central and/or Dynamics NAV.

• Demonstrated experience leading ERP implementations, solution design, delivery governance, and consultant teams.

• Proven presales experience, including client discovery, product demos, solution presentations, estimations, and proposal/RFP

support.

• Experience working directly with US clients and communicating confidently with business and technical stakeholders.

• Strong understanding of ERP implementation methodologies, requirements gathering, fit-gap analysis, testing, deployment, and

post-go-live support.

• Excellent communication, stakeholder management, problem-solving, and leadership skills.

Good to Have

• Experience building or scaling a Business Central practice, including hiring, mentoring, capability development, and defining

service offerings.

• Exposure to the Microsoft partner ecosystem, AppSource/ISV solutions, Power Platform, Azure, Dataverse, and third-party

integrations.

• Relevant Microsoft certifications in Dynamics 365 Business Central or related Microsoft technologies.

• Experience across multiple industries and international markets, including North American or European clients.

• Experience managing delivery metrics, resource utilization, project profitability, and customer satisfaction.

WHAT WE’RE LOOKING FOR



• A practice leader who balances strategic ownership with hands-on solution and delivery involvement.

• A client-facing professional who can confidently lead presales discussions and communicate with international stakeholders.

• A collaborative leader who develops consultants, encourages knowledge sharing, and drives consistent delivery quality.

• A commercially aware problem-solver who can connect client business needs with practical Business Central solutions.

• Someone comfortable managing multiple priorities in a fast-paced consulting environment.